Service Advisor

autoskills-uk; High Wycombe; On-site; GBP 38,000; Full time

Job summary

A leading automotive service provider in High Wycombe is seeking an experienced Service Advisor to join their team. The ideal candidate will have a flexible attitude towards customer service, ensuring that clients receive the highest standards of care. Responsibilities include managing service bookings, updating customers on technical issues, and promoting additional products. A full clean UK Driving Licence and previous experience are essential for this role, offering a basic salary up to £28,000 with OTE reaching £38,000.

Qualifications

• Previous experience as a Service Advisor is essential.
• Knowledge of DMS systems like Kerridge, 1 link, or Pinnacle.
• Must have a full, clean UK Driving Licence.

Responsibilities

• Take Service Department bookings.
• Meet and greet service customers and identify their service requirements.
• Ensure efficient workshop loading while attending to customer requirements.

Skills

Customer focused

Money motivated

Experience as a Service Advisor

Confident in up selling

Ability to thrive in a busy environment

Presentable

Tools

Kerridge

1 link

Pinnacle systems

Job description

SERVICE ADVISOR

Basic Salary - Up To £28,000
OTE - £38,000
Location - High Wycombe

Vacancy to be filled by an experienced Service Advisor with a flexible and can‑do attitude who is always committed to offering quality customer service.

Responsibilities of a Service Advisor

• Take Service Department bookings.
• Ensure efficient workshop loading whilst attending to all customer requirements to the expected standards.
• Meeting and greeting service customers and identifying their service requirements.
• Updating customers with technical issues.
• Dealing with complaints.
• Seize opportunities for up selling products.

Skills and Qualifications of a Service Advisor

• Must have previous experience as a Service Advisor.
• Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
• Must be money motivated with confidence in up selling.
• Must be fully customer focused, presentable and professionally dressed.
• Ability to thrive within a busy service department.
• Full clean UK Driving Licence.

Please contact Kelsey White @ Auto Skills and quote job number: 45788