Service Advisor

Perfect Placement UK Ltd; Corsham; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

30 days annual leave

Pension

Life insurance

Staff discounts

On-site parking

Health and wellbeing programme

Job summary

Our client, a franchise-approved car dealership in Corsham, is seeking a Vehicle Service Advisor to join its established aftersales team. The role offers a starting salary of £28,588 per annum, with probationary increases and an on-target earnings potential of £32,000–£33,000.

You'll work 40 hours per week, Monday to Friday, with a split-shift rota and no weekend work. Benefits include a company pension, life insurance, staff discounts, on-site parking, and a health and wellbeing programme.

Qualifications

• Previous experience as a Vehicle Service Advisor is advantageous.
• Strong customer service background is essential.
• Excellent communication and organisational skills.
• Good IT literacy and ability to manage multiple tasks.
• A full UK driving licence with minimal points.
• Warranty procedures knowledge is desirable but not essential.

Responsibilities

• Greet customers professionally within the Service Department.
• Manage workloads, allocate tasks and chase progress to meet deadlines.
• Liaise with the workshop and customers regarding vehicle progress.
• Promote additional products and services where appropriate.
• Liaise with the manufacturer to authorise warranty repairs.
• Deliver high standards of customer service and satisfaction.

Skills

Customer service

Communication

Organisational skills

IT literacy

Full UK driving licence

Job description

Our client, a franchise-approved car dealership in Corsham, is seeking a Vehicle Service Advisor to join its established aftersales team.

Starting salary of £28,588 per annum, increasing after probation

performance-related bonus providing annual on-target earnings of £32,000–£33,000 and overtime paid at the standard rate - 30 days’ annual leave, including bank holidays, increasing with length of service

Monday to Friday, 40 hours per week

Split-shift rota of either 8:00am–5:00pm or 8:30am–5:30pm, with no weekend working.

Company pension scheme and life insurance

Manufacturer-accredited training and career development opportunities

Staff purchase discounts, on-site parking, and a health and wellbeing programme

Long-term career prospects within an independent, family-owned dealer group Duties of a Service Advisor:

As a Vehicle Service Advisor, greet customers professionally within the Service Department

Manage workloads, allocate tasks, and ensure customer deadlines are achieved

Liaise closely with the workshop and chase work in progress

Keep customers informed about the progress of their vehicle

Promote additional products and services where appropriate

Liaise with the manufacturer to authorise warranty repairs

Deliver consistently high standards of customer service and customer satisfaction

Requirements:

Previous experience as a Vehicle Service Advisor would be advantageous

Individuals without Vehicle Service Advisor experience will be considered if they have a strong customer service background

Excellent communication and organisational skills

Good IT literacy and the ability to manage multiple tasks effectively

A full UK driving licence with minimal points

General knowledge of warranty procedures is desirable but not essential

To succeed as a Vehicle Service Advisor, you must be customer-focused, reliable, and committed to delivering an excellent service