Service Advisor

T W White & Sons Ltd; Great Bookham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Generous Maternity/Paternity allowance

Cycle to work scheme

Company Pension

Discount on Service, Bodyshop and Parts

Manufacture new car discount scheme

Up to £2000 colleague referral scheme

Employee wellbeing services

Job summary

A family-run automotive dealership in Great Bookham is seeking a dedicated Service Advisor to join their team. In this role, you will provide exceptional customer service and support customers with their vehicle service needs. Ideal candidates will have excellent interpersonal skills and a passion for the motor trade. Opportunities for career progression are available for driven individuals. Benefits include generous maternity/paternity leave, a cycle-to-work scheme, and employee welfare services.

Qualifications

• Desire to provide great customer service and educate customers.
• Interest in the motor trade.
• Ability to build rapport with customers.
• Strong communication skills both in person and on the phone.
• Self-motivated with a can-do attitude.

Responsibilities

• Be the first point of contact for customers at the dealership.
• Assist customers with vehicle service options and requirements.
• Support colleagues and promote company values.

Skills

Customer service

Interpersonal communication

Calm under pressure

Team player

IT proficiency

Job description

We are looking for a candidate who prides themselves on great customer service and building customer loyalty within a busy franchised automotive dealership.

As a Service Advisor you will be one of the first team members that customers encounter either in person or on the telephone when organising post‑sale care for their car; and, therefore, you are core to ensuring that customers receive a truly personal, professional experience and positively promoting our company and brand.

It is important that you are adept at remaining calm under pressure; are professional and efficient; have excellent interpersonal communication skills; and understand the importance of coordinating effectively within a team environment.

As part of your role, we want to empower you with the knowledge to assist customers along a seamless journey of vehicle ownership. We will support you with ongoing product training and manufacturer specialist knowledge.

Requirements

We'd love to hear from you if you have all of the below:

• A desire to provide great customer service and help educate customers on vehicle service options/requirements
• A keen interest in the motor trade
• Enjoy meeting new people and find it easy to build rapport easily
• Excellent interpersonal skills both in person and on the telephone
• Self‑motivated and enjoy working as part of a team, supporting colleagues with a can‑do attitude
• Ability to remain calm under pressure
• Shows warmth and is enthusiastic and well organised
• Strong IT proficiency and ability to learn new systems quickly
• A valid full driving license
• Previous experience as a service advisor in the motor trade an advantage but not essential

We are keen to promote from within the company, so there will also be opportunities for job progression for those that share the passion, drive, and vision of the company.

T W White & Sons is a family run multi franchise dealership, employing over 100 employees in 6 locations across Surrey and Kent. People are at the heart of our business - both our own staff and our customers, and we believe that only by employing and supporting great colleagues, we will be able to provide an outstanding customer service.

Benefits

• Generous Maternity/Paternity allowance (increasing with length of service)
• Cycle to work scheme
• Company Pension
• Discount on Service, Bodyshop and Parts
• Manufacture new car discount scheme
• Up to £2000 colleague referral scheme
• Employee wellbeing services

Equal Opportunity Statement

We are committed to fostering and promoting an inclusive environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral within our company values and are key to our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief or marital status. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development.

Hours

08.00-18.00 Monday-Friday; alternate Saturday mornings 08.00 to 13.00

Your average working hours are therefore 47.5