Service Advisor

Brook Street; Wells-Next-the-Sea; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Monthly team bonus

Service plan sales incentives

Holiday entitlement: 20 days + bank

Job summary

Tun Wells Dealership in Wells-next-the-Sea is seeking a Service Advisor to be the first point of contact for customers in the service department. You will manage front desk inquiries, book servicing, liaise with workshop staff, and provide updates from drop-off to collection.

The role offers a competitive salary (£30,000–£32,000) plus a monthly bonus, with Monday–Friday hours and one in three Saturdays. Full-time permanent position within a busy dealership group.

Qualifications

• Experience in a customer-facing role is desirable.
• Strong communication and interpersonal skills.
• Excellent organisational and administrative abilities.
• Ability to work effectively in a busy team environment.
• Full UK driving licence is essential.

Responsibilities

• Greet customers and manage front desk enquiries.
• Book vehicles in for servicing, repairs and maintenance.
• Liaise with workshop technicians on progress.
• Provide regular updates to customers during the repair process.
• Answer incoming calls and handle service enquiries.
• Organise vehicle collection and return appointments.
• Process service documents and invoices.
• Promote service plans and aftersales products.

Skills

Customer service

Communication

Organisation

Teamwork

Positive attitude

Driving licence

Job description

Service Advisor

Tun Wells Dealership | Competitive Salary £30,000 - £32,000 + Bonus

Monday to Friday: 8:00am - 6:00pm / 5.30pm on a rota

Saturday: 8:00am - 12:00pm (1 in 3 rota)

Are you passionate about delivering excellent customer service? Do you enjoy working in a fast-paced environment where no two days are the same?

Our client, a successful and growing car dealership, is looking for a friendly, organised and customer-focused Service Advisor to join their busy aftersales team.

This is a fantastic opportunity for an experienced Service Advisor, although candidates with strong retail, hospitality or customer service experience who are looking to develop a career within the automotive industry will also be considered.

The Role

As the first point of contact for customers visiting the service department, you'll play a key role in ensuring every customer receives an exceptional experience from drop-off through to vehicle collection.

Your responsibilities will include:

• Greeting customers and managing front desk enquiries
• Booking vehicles in for servicing, repairs and maintenance work
• Liaising with workshop technicians regarding vehicle progress
• Providing regular updates to customers throughout the repair process
• Answering incoming calls and handling service enquiries
• Organising vehicle collection and return appointments
• Processing service documentation and invoices
• Promoting service plans and additional aftersales products where appropriate
• Moving customer and dealership vehicles when required

What We're Looking For

• Previous Service Advisor experience is desirable but not essential
• Strong customer service experience from retail, hospitality or a customer-facing environment will be considered
• Excellent communication and interpersonal skills
• Good organisational and administrative abilities
• Ability to work effectively in a busy team environment
• Professional and positive attitude
• Full UK driving licence is essential

Salary & Benefits

£30,000 - £32,000 basic salary

Monthly team bonus linked to workshop performance

Additional earning potential through service plan sales

20 days holiday plus bank holidays

Additional holiday entitlement awarded after each year of service (up to 5 extra days)

One-hour lunch break daily

Opportunity to leave at 5:30pm on weekday rota shifts

Full-time permanent position with a respected dealership group

Working Hours

Monday to Friday: 8:00am - 6:00pm

Saturday: 8:00am - 12:00pm (1 in 3 rota)

If you're a customer-focused individual looking to build a rewarding career within the automotive sector, we'd love to hear from you.