Service Advisor

Perfect Placement Uk Ltd; Wolverhampton; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Staff discount on vehicles

OEM training programmes

Contributory pension scheme

22 days holiday plus bank holidays

Job summary

Premium franchised dealership in Wolverhampton is seeking a Service Advisor with proven franchise experience. The role focuses on delivering exceptional customer service, managing service enquiries, and coordinating with technicians to ensure timely completion.

The ideal candidate will have strong communication skills, excellent organisation, and a full UK driving licence. OTE up to £37,000 with a competitive basic salary and pension benefits.

Qualifications

• Proven experience as a Service Advisor within a franchised dealership.
• Excellent customer service and communication skills.
• Strong organisational and administrative abilities.
• Full UK driving licence is required.

Responsibilities

• Greeting customers and managing service and repair enquiries efficiently.
• Booking vehicles into the workshop and managing customer expectations.
• Preparing accurate job cards and explaining work required clearly.
• Liaising with technicians and the workshop controller to ensure timely completion.
• Providing regular updates to customers during the service process.
• Preparing and presenting accurate invoices.
• Upselling additional products and services where appropriate.

Skills

Customer service

Communication

Organisation

Driving licence

Job description

We are recruiting on behalf of a well-established, premium franchised dealership located in Wolverhampton for the position of Service Advisor.

This Service Advisor role offers a strong earning potential, with an OTE of up to £37,000, and provides an excellent opportunity for an experienced automotive professional to join a prestigious dealership environment.

• Competitive basic salary dependent on experience
• OTE up to £37,000
• Monday to Friday working hours with one in four Saturday mornings
• Staff discount on vehicles and OEM training programmes - 22 days holiday plus bank holidays
• Contributory pension scheme
• Ongoing training and career development
• Supportive management team in a high-performance environment Duties:
• Greeting customers and managing service and repair enquiries efficiently
• Booking vehicles into the workshop and managing customer expectations
• Preparing accurate job cards and explaining work required clearly
• Liaising closely with technicians and the workshop controller to ensure timely completion
• Providing regular updates to customers during the service process
• Preparing and presenting accurate invoices
• Upselling additional products and services where appropriate
• Handling customer queries professionally and resolving concerns promptly
• Ensuring high levels of customer satisfaction in line with manufacturer standards
• Proven experience as a Service Advisor within a franchised dealership
• Exceptional customer service and communication skills
• Strong organisational and administrative abilities
• Confident in discussing vehicle repairs, servicing, and additional work with customers
• Professional and personable approach
• Ability to thrive in a target-driven, busy environment
• Full UK driving licence
• Experience within a premium or prestige automotive brand is advantageous, though strong franchised dealership backgrounds are also considered This Service Advisor role is ideal for individuals driven to succeed within a high-performance dealership setting.

If you meet the requirements and are eager to progress your Service Advisor career within the automotive industry, this opportunity offers long-term growth and development.