Service Advisor

Perfect Placement UK Ltd; Gorleston-on-Sea; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

No weekends

Training and development

Supportive team environment

Rewards package

Job summary

Perfect Placement UK Ltd are recruiting for a Service Advisor at a reputable dealership in Great Yarmouth, Norfolk. Join a professional team focusing on customer service and quality automotive care.

Ideal candidates will have proven motor trade experience, strong communication skills, and the ability to manage multiple tasks in a busy workshop environment. Monday–Friday shifts, with no weekend work, and ongoing training opportunities are provided.

Qualifications

• Proven experience as a Service Advisor in the automotive industry.
• Excellent communication and customer service skills.
• Strong organisational abilities and multitasking capability.

Responsibilities

• Greet customers and manage service appointments efficiently.
• Provide expert advice on vehicle repairs and maintenance.
• Schedule service work to ensure smooth workflow and timely completion.
• Liaise with technicians and parts departments to meet customer expectations.
• Upsell additional services where appropriate.
• Maintain accurate customer records and follow-up communications.
• Ensure high standards of customer satisfaction throughout all interactions.

Skills

Communication skills

Customer service

Organisational skills

Multitasking

Job description

We are recruiting on behalf of our client, a reputable dealership in Great Yarmouth, Norfolk, seeking a Service Advisor to join their professional team.

This Service Advisor role offers an excellent opportunity for experienced motor trade professionals looking to advance their careers within a supportive and customer-focused environment.

Benefits

• Competitive basic salary of £30,000 with a realistic OTE of £35,000
• Monday to Friday working week, with no weekends
• Access to ongoing training and development programmes
• Supportive team environment committed to quality service
• Rewards and benefits package
• Work for a dealership recognised for its exceptional customer service and industry reputation

Duties as a Service Advisor

• Greeting customers and managing service appointments efficiently
• Providing expert advice on vehicle repairs and maintenance
• Scheduling service work to ensure smooth workflow and timely completion
• Liaising with technicians and parts departments to meet customer expectations
• Upselling additional services where appropriate
• Maintaining accurate customer records and follow-up communications
• Ensuring high standards of customer satisfaction throughout all interactions

Requirements

• Proven experience as a Service Advisor within the automotive industry
• Strong communication and customer service skills
• Excellent organisational skills with the ability to multitask effectively
• Knowledge of automotive technical services and pricing structures
• Professional, friendly, and approachable manner
• Ability to work as part of a team and deliver exceptional service