Service Advisor

ACS Automotive; Gorleston-on-Sea, Great Yarmouth; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Training & progression

Staff discounts

Pension

Company benefits

Friendly team

Job summary

ACS Automotive Recruitment is recruiting a Service Advisor for a busy car dealership in Great Yarmouth. You’ll be the key link between customers and the workshop, managing bookings, job cards and the customer journey from booking to handover.

The role offers £30k basic plus bonus, full-time and permanent hours, Mon–Fri 8am–6pm. You can expect training and career progression, staff discounts on cars, service and parts, and a supportive dealership team.

Qualifications

• Previous experience as a Service Advisor in a car dealership or motor trade environment.
• Strong communication and customer-facing skills.
• Ability to upsell products and meet targets.
• Good organisational and IT skills (DMS experience an advantage).
• Full UK Driving Licence preferred.

Responsibilities

• Meet and greet service customers in the dealership.
• Manage bookings, job cards, and workshop scheduling.
• Upsell service plans, products, and accessories.
• Keep customers updated on progress, costs, and approvals.
• Ensure a professional handover on completion of work.

Skills

Communication skills

Customer-facing skills

Upselling

IT skills (DMS)

Driving licence

Tools

DMS experience

Job description

Service Advisor – Car Dealership
Great Yarmouth
£30k basic + bonus
Full-time | Permanent | Mon–Fri (8am–6pm)

The Role

We’re looking for a Service Advisor to join a busy car dealership in Great Yarmouth. You’ll be the key link between customers and the workshop, delivering excellent service and ensuring a smooth customer journey from booking to handover.

Duties

• Meet and greet service customers in the dealership
• Manage bookings, job cards, and workshop scheduling
• Upsell service plans, products, and accessories
• Keep customers updated on progress, costs, and approvals
• Ensure a professional handover on completion of work
• Deliver outstanding customer service to increase retention

Requirements

• Previous experience as a Service Advisor in a car dealership or motor trade environment
• Strong communication and customer-facing skills
• Ability to upsell products and meet targets
• Good organisational and IT skills (DMS experience an advantage)
• Full UK Driving Licence preferred

Benefits

• £30k basic + bonus
• Training and career progression with a franchised dealership
• Staff discounts on cars, service, and parts
• Pension scheme and company benefits
• Friendly, supportive dealership team

Here at ACS Automotive Recruitment we are recruiting across the UK for roles including Senior Service Advisors, Warranty Administrators, Service Administrators, Aftersales Advisors, Customer Service Advisors, Assistant Service Managers, and Aftersales Executives.