Service Advisor

Perfect Placement; Norwich; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

OTE including commission

Mon-Fri working hours

Long-term career progression

Friendly team

Job summary

Perfect Placement is seeking a skilled Service Advisor for a reputable family-run dealership in Norwich, Norfolk. You will handle service bookings, assess customer needs, and provide up‑selling recommendations while delivering outstanding customer service.

Join a supportive team with long-term career progression, a Monday–Friday schedule, and a focus on professional growth in the automotive sector.

Qualifications

• Experience as a Service Advisor, ideally in a dealership.
• Strong communication and customer service skills.
• Ability to multitask and manage a busy workload.
• Full UK driving licence.

Responsibilities

• Greet customers and establish service requirements.
• Booking vehicles for servicing and repairs.
• Advise on additional work and upsell where appropriate.
• Prepare estimates and explain service requirements to clients.
• Ensure customer satisfaction and build relationships.
• Manage service documentation and paperwork.

Skills

Service Advisor experience

Strong communication

Customer service

Multitasking

Organisational skills

Driving licence (UK)

Job description

We are seeking a skilled and experienced Service Advisor to join a reputable family-run dealership in Norwich, Norfolk. This is an excellent opportunity for a Service Advisor to advance their career within a supportive and friendly environment. Our client values their team and offers long-term stability, making this role ideal for professional growth. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry.

Benefits

• Competitive basic salary of £30,000 per annum
• On-target earnings (OTE) approximately £30,000, including commission and bonuses
• Monday to Friday working hours, supporting a healthy work-life balance
• Comfortable, well-maintained working conditions
• Long-term career progression opportunities within the dealership
• Supportive, close-knit team environment

Duties of the Service Advisor

• Greeting customers and establishing their vehicle service requirements
• Booking vehicles for servicing and repairs efficiently
• Advising customers on additional work needed and up-selling where appropriate
• Preparing estimates and clearly explaining service requirements to clients
• Ensuring customer satisfaction and building strong relationships
• Managing service documentation and processing all relevant paperwork accurately

Requirements

• Previous experience as a Service Advisor, ideally within a dealership environment
• Strong communication and customer service skills
• Ability to multitask and manage a busy workload effectively
• Professional attitude and proactive approach
• Good organisational skills and attention to detail
• Full UK driving licence