Service Advisor

Career Choices Dewis Gyrfa Ltd; Llandow; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Bonus up to £400/month

Free on-site parking

Manufacturer training programmes

Career progression opportunities

Job summary

Career Choices Dewis Gyrfa Ltd is seeking an experienced Vehicle Service Advisor in Llandow to deliver outstanding customer service in the service department. The role focuses on greeting customers, coordinating with the workshop, and arranging servicing while aiming to upsell services.

The position offers a starting salary of £26,500–£28,500 per annum with a monthly bonus up to £400, plus enhanced overtime, 22 days’ leave, and on-site parking.

Qualifications

• Experience in customer service and/or motor trade preferred.
• Excellent communication and organisational skills.
• Full, clean UK driving licence with minimal points.
• Interest in developing a career within the motor trade.

Responsibilities

• Greet customers professionally upon arrival and manage their service needs.
• Liaise extensively with the workshop team to track progress and communicate updates.
• Arrange servicing, repairs, and maintenance appointments.
• Offer and upsell additional products and services to enhance the customer experience.
• Provide accurate advice to customers regarding vehicle status and recommended works.
• Maintain high standards of customer satisfaction through effective communication and organisation.
• Ensure all work is recorded accurately in the system.

Skills

Customer service

Communication skills

IT skills

Full UK driving licence

Job description

We are currently seeking an experienced Vehicle Service Advisor to join a reputable family-run dealership based in Llandow.

As a Vehicle Service Advisor, you will play a vital role in delivering outstanding customer service within the service department.

This opportunity is ideal for professionals with a strong background in customer service, excellent communication skills, and a keen interest in the motor trade.

The role offers competitive salary, performance-based bonuses, and excellent career development prospects with a well-established local dealer group.

Salary and Benefits

• Starting salary circa £26,500-28,500 per annum
• Bonus scheme worth up to £400 per month, dependent on individual and dealership performance
• Overtime paid at an enhanced rate of time and a half
• 22 days annual leave plus 8 bank holidays
• Free on-site parking
• Access to manufacturer and system-specific training programmes
• Opportunities for career progression within a reputable family-run business

Duties of a Service Advisor

• Greet customers professionally upon arrival and manage their service needs
• Liaise extensively with the workshop team to track progress and communicate updates
• Arrange for servicing, repairs, and maintenance appointments
• Offer and upsell additional products and services to enhance the customer experience
• Provide accurate advice to customers regarding vehicle status and recommended works
• Maintain high standards of customer satisfaction through effective communication and organisation
• Ensure all work is recorded accurately in the system

Requirements of a Service Advisor

• Previous experience as a Vehicle Service Advisor is highly advantageous but not essential
• Strong customer service skills and a professional approach
• Excellent organisational and IT skills
• A full, clean UK driving licence with minimal points
• Interest in developing a career within the motor trade