Service Advisor

autoskills-uk; Gatwick; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Uncapped bonus potential

Ongoing manufacturer training

Career development and progression

Job summary

AutoSkills (United Kingdom) seeks an experienced Service Advisor for a busy Gatwick dealership. You will be the key link between customers and the workshop, guiding the aftersales journey and ensuring a first-class experience from booking to collection.

You should bring strong communication, dealership experience and a customer-first approach, with opportunities for earnings through uncapped bonus potential and ongoing manufacturer training.

Qualifications

• Previous experience working as a Service Advisor, Aftersales Advisor or within a similar automotive customer-facing role.
• Experience within a franchised dealership or automotive aftersales environment.
• Excellent communication and customer service skills.
• The ability to build rapport and establish strong relationships with customers.
• Confidence explaining technical information and repair requirements clearly and professionally.
• Strong organisational skills and the ability to manage multiple customer enquiries.
• A proactive approach to identifying sales opportunities and achieving targets.
• The ability to work effectively under pressure while maintaining excellent customer service.
• A positive, professional and team-focused attitude.
• Experience using Kerridge / ADP or other dealership management systems would be advantageous.

Responsibilities

• Booking vehicle servicing, MOTs, maintenance and repair work.
• Welcoming customers into the dealership and understanding their vehicle requirements.
• Advising customers on recommended repairs, warranty cover and additional products or accessories.
• Identifying opportunities to upsell relevant products and services while maintaining a customer-first approach.
• Liaising with the workshop and wider Aftersales team to organise appointments and manage workload.
• Managing a high volume of customer enquiries, telephone calls and online bookings.
• Keeping customers informed of vehicle progress, repair costs and estimated completion times.
• Providing regular updates throughout the customer journey.
• Ensuring all customer information and booking details are accurately recorded on dealership systems.
• Delivering excellent customer service and maintaining high levels of customer satisfaction.

Skills

Customer service

Communication

Dealership experience

Upselling

Organisational skills

Tools

Kerridge / ADP

Job description

Job Type: Full-Time, Permanent

Hours: 42 hours per week - Monday to Friday, between 8:00am and 6:00pm, plus Saturday mornings on a rota basis.

Looking for your next opportunity within an established automotive dealership?

Are you an experienced Service Advisor who thrives in a busy dealership environment and takes pride in delivering exceptional customer service?

Looking for a role where your communication skills are recognised, your performance is rewarded and you can develop your career within an established automotive business?

We're recruiting for an experienced Service Advisor to join a successful franchised dealership in Gatwick, offering a £32,000 basic salary with an OTE of £38,000 and uncapped bonus potential.

You’ll be joining a friendly, professional and experienced Aftersales team, where you’ll play an important role in ensuring customers receive an outstanding experience from the moment they book their vehicle in through to collection.

With ongoing manufacturer training, opportunities for career progression and an attractive earning package, this is an excellent opportunity for an experienced Service Advisor looking for their next career move.

What’s in it for you?

• £32,000 basic salary with an OTE of up to £38,000.
• Uncapped bonus potential - the opportunity to increase your earnings through performance.
• The opportunity to work within an established franchised dealership.
• Full-time, permanent position.
• Ongoing manufacturer and in-house training.
• Career development and progression opportunities.
• Support from an experienced Aftersales Manager and established team.
• A professional and welcoming working environment.

The Role - Service Advisor

As a Service Advisor, you’ll be the key link between customers and the workshop, managing the aftersales journey and ensuring customers receive a first-class experience throughout.

Your responsibilities will include:

• Booking vehicle servicing, MOTs, maintenance and repair work.
• Welcoming customers into the dealership and understanding their vehicle requirements.
• Advising customers on recommended repairs, warranty cover and additional products or accessories.
• Identifying opportunities to upsell relevant products and services while maintaining a customer-first approach.
• Liaising with the workshop and wider Aftersales team to organise appointments and manage workload.
• Managing a high volume of customer enquiries, telephone calls and online bookings.
• Keeping customers informed of vehicle progress, repair costs and estimated completion times.
• Providing regular updates throughout the customer journey.
• Ensuring all customer information and booking details are accurately recorded on dealership systems.
• Delivering excellent customer service and maintaining high levels of customer satisfaction.

About You

We’re looking for a confident, enthusiastic and customer-focused individual who enjoys working in a fast-paced dealership environment.

To be considered for this Service Advisor position, you’ll ideally have:

• Previous experience working as a Service Advisor, Aftersales Advisor or within a similar automotive customer-facing role.
• Experience within a franchised dealership or automotive aftersales environment.
• Excellent communication and customer service skills.
• The ability to build rapport and establish strong relationships with customers.
• Confidence explaining technical information and repair requirements clearly and professionally.
• Strong organisational skills and the ability to manage multiple customer enquiries.
• A proactive approach to identifying sales opportunities and achieving targets.
• The ability to work effectively under pressure while maintaining excellent customer service.
• A positive, professional and team-focused attitude.
• Experience using Kerridge / ADP or other dealership management systems would be advantageous.

Why make your next move?

If you’re an experienced Service Advisor looking for a new challenge within an established automotive business, this opportunity offers the chance to combine excellent customer service with strong earning potential.

With a £32,000 basic salary, £38,000 OTE, uncapped bonus potential and ongoing manufacturer training, you’ll have the opportunity to develop your skills and build a rewarding long-term career within automotive aftersales.