Service Advisor

Venatu Consulting Ltd; Eye; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading automotive service team in Peterborough is seeking an experienced Service Advisor. You will be the key point of contact, managing customer interactions and workshop schedules. The ideal candidate has at least 3 years of experience in automotive service, strong customer service skills, and a valid driving licence. This is an excellent opportunity for growth within a dynamic environment.

Benefits

Competitive Salary

Private healthcare scheme

Ongoing training and development opportunities

Team events and corporate days

28 days' holiday (including bank holidays)

Qualifications

• Minimum of 3 years' experience in an automotive service or repair environment.
• Proficient in Microsoft Office and Outlook.
• Valid driving licence required.

Responsibilities

• Act as the main contact between customers and workshop teams.
• Book and schedule servicing, MOTs and repairs.
• Provide regular updates to customers and handle queries professionally.

Skills

Customer service skills

Organizational skills

Communication

Microsoft Office proficiency

Detail-oriented

Team player

Job description

Overview

Service Advisor

Salary: Up to £35k Basic Salary depending on experience + Benefits

Location: Peterborough

Working hours: Fulltime, flexible working hours

An exciting opportunity has arisen for an experienced Service Advisor to join a well-established and growing automotive service team.

As a Service Advisor, you'll be the key point of contact between customers and the workshop, ensuring a smooth, efficient and friendly service from booking through to vehicle handover. You'll be responsible for managing schedules, liaising with technicians and suppliers, and keeping customers updated at every stage.

Responsibilities

• Act as the main contact between customers and workshop teams
• Book and schedule servicing, MOTs and repairs
• Liaise with suppliers, order parts and manage job cards through to invoicing
• Provide regular updates to customers and handle queries professionally
• Support colleagues to achieve performance targets
• Maintain a clean, professional reception area
• Take part in ongoing training and development

Skills & Experience

• Minimum 3 years' experience in an automotive service or repair environment
• Strong customer service skills and excellent written & verbal communication
• Proficient in Microsoft Office, Outlook and spreadsheets
• Highly organised, detail-focused and comfortable under pressure
• Enthusiastic, flexible and a strong team player
• Valid driving licence required

Benefits

• Competitive Salary
• Private healthcare scheme
• Ongoing training and development opportunities
• Team events and corporate days
• 28 days' holiday (including bank holidays)

This is a fantastic opportunity for an experienced Service Advisor to take the next step in their career within a supportive and customer-focused environment. If you're passionate about delivering excellent service and want to join a forward-thinking automotive team with genuine prospects for growth, we'd love to hear from you