Service Advisor

Pembrook Resourcing; Exeter; On-site; GBP 30,000 - 36,000; Full time

Job summary

Pembrook Resourcing is recruiting an experienced Service Advisor for an Exeter automotive business. You will work Monday to Friday in a busy Aftersales environment, guiding customers through the service and repair journey and maximizing sales opportunities.

The role focuses on delivering excellent customer service, accurate updates, and close collaboration with the workshop team. A proven background in service plans and upselling is preferred.

Qualifications

• Previous experience as an Automotive Service Advisor.
• Strong customer service and communication skills.
• Good understanding of Service and Aftersales operations.
• Confident working in a busy, target-driven environment.
• Professional and organised approach.
• Previous main dealership experience.
• Experience working with service plans and additional sales.
• Strong upselling and customer retention skills.
• Experience using automotive dealer management systems.

Responsibilities

• Manage customers throughout the service and repair journey.
• Book vehicles into the workshop and manage customer requirements.
• Provide clear updates on vehicle progress, additional work and completion times.
• Liaise closely with Technicians and the Workshop team.
• Prepare accurate estimates and invoices where required.
• Identify and maximise appropriate additional sales opportunities, including service plans.
• Maintain excellent levels of customer satisfaction throughout the process.

Skills

Customer service

Communication

Aftersales operations

Upselling

DMS experience

Tools

Dealer Management System

Job description

SERVICE ADVISOR

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

EXETER | £30,000 BASIC | £36,000 OTE + SERVICE PLAN COMMISSION | MONDAY–FRIDAY

a Great Opportunity For An Experienced Service Advisor

Looking for a Monday–Friday Service Advisor role with a strong earning opportunity and no weekend working?

This Exeter opportunity offers a £30,000 basic salary with OTE of around £36,000, plus additional commission for service plans — giving you another opportunity to increase your earnings.

THE OPPORTUNITY

We’re looking for an experienced Service Advisor to join an established automotive business in Exeter.

You’ll be working Monday to Friday in a customer-focused Aftersales environment, managing customers throughout the service and repair process while maximising every opportunity to deliver a great customer experience.

• £30,000 basic salary
• £36,000 OTE
• Additional commission on service plans
• Monday–Friday
• No weekend working
• Opportunity to increase earnings through additional service-plan commission

THE ROLE

• Manage customers throughout the service and repair journey.
• Book vehicles into the workshop and manage customer requirements.
• Provide clear updates on vehicle progress, additional work and completion times.
• Liaise closely with Technicians and the Workshop team.
• Prepare accurate estimates and invoices where required.
• Identify and maximise appropriate additional sales opportunities, including service plans.
• Maintain excellent levels of customer satisfaction throughout the process.

What We’re Looking For

You’ll need

• Previous experience as an Automotive Service Advisor.
• Strong customer service and communication skills.
• Good understanding of Service and Aftersales operations.
• Confident working in a busy, target-driven environment.
• Professional and organised approach.
• Previous main dealership experience.
• Experience working with service plans and additional sales.
• Strong upselling and customer retention skills.
• Experience using automotive dealer management systems.

THE PEMBROOK DIFFERENCE

At Pembrook, we keep things straightforward.

Professional, confidential and straightforward — exactly how recruitment should be.