Service Advisor

Pembrook Resourcing LTD; Newbury; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Service plan commission

OTE-related commissions

Job summary

Pembrook Resourcing LTD is seeking an experienced Service Advisor in Newbury. This role offers a £30,000 basic salary with £36,000 OTE and an additional commission on service plans, aimed at increasing earnings in a customer-focused Aftersales environment.

You'll manage customers through the service and repair journey, book vehicles into the workshop, provide updates, and maximise service-plan sales while maintaining high customer satisfaction.

Qualifications

• Previous experience as an Automotive Service Advisor.
• Strong customer service and communication skills.
• Good understanding of Service and Aftersales operations.
• Confident working in a busy, target-driven environment.
• Professional and organised approach.

Responsibilities

• Manage customers throughout the service and repair journey.
• Book vehicles into the workshop and manage customer requirements.
• Provide clear updates on vehicle progress, additional work and completion times.
• Liaise closely with Technicians and the Workshop team.
• Prepare accurate estimates and invoices where required.
• Identify and maximise appropriate additional sales opportunities, including service plans.
• Maintain excellent levels of customer satisfaction throughout the process.

Skills

Customer service

Communication skills

Aftersales operations

Professional and organised

Job description

SERVICE ADVISOR
NEWBURY | £30,000 BASIC | £36,000 OTE + SERVICE PLAN COMMISSION

A GREAT OPPORTUNITY FOR AN EXPERIENCED SERVICE ADVISOR

Looking for your next Service Advisor role with a strong earning opportunity and additional commission available?

This Newbury opportunity offers a £30,000 basic salary with OTE of around £36,000, plus additional commission for service plans — giving you another opportunity to increase your earnings.

THE OPPORTUNITY

We’re looking for an experienced Service Advisor to join an established automotive business in Newbury.

You’ll be working in a customer-focused Aftersales environment, managing customers throughout the service and repair process while maximising every opportunity to deliver a great customer experience.

• £30,000 basic salary
• £36,000 OTE
• Additional commission on service plans
• Customer-focused Aftersales environment
• Opportunity to increase earnings through additional service-plan commission

THE ROLE

• Manage customers throughout the service and repair journey.
• Book vehicles into the workshop and manage customer requirements.
• Provide clear updates on vehicle progress, additional work and completion times.
• Liaise closely with Technicians and the Workshop team.
• Prepare accurate estimates and invoices where required.
• Identify and maximise appropriate additional sales opportunities, including service plans.
• Maintain excellent levels of customer satisfaction throughout the process.

WHAT WE’RE LOOKING FOR

You’ll need

• Previous experience as an Automotive Service Advisor.
• Strong customer service and communication skills.
• Good understanding of Service and Aftersales operations.
• Confident working in a busy, target-driven environment.
• Professional and organised approach.

It would be great if you also have

• Previous main dealership experience.
• Experience working with service plans and additional sales.
• Strong upselling and customer retention skills.
• Experience using automotive dealer management systems.

THE PEMBROOK DIFFERENCE

At Pembrook, we keep things straightforward.

We’ll give you an honest overview of the role, package and earning opportunity before putting you forward. If you’re interested, we’ll support you throughout the process and keep you updated from initial conversation through to interview and offer.

Professional, confidential and straightforward — exactly how recruitment should be.