(KM27) service advisor

Pembrook Resourcing; Exeter; On-site; GBP 30,000 - 36,000; Full time

Job summary

Pembrook Resourcing Exeter is seeking an experienced Service Advisor to join a busy automotive dealership. You’ll handle service bookings, keep customers informed and maximise service-plan sales while delivering excellent customer care.

Working Monday to Friday with no weekend work, you’ll earn a £30,000 base with potential to reach around £36,000 OTE via commissions and service-plan incentives.

Qualifications

• Previous experience as an Automotive Service Advisor.
• Strong customer service and communication skills.
• Good understanding of Service and Aftersales operations.
• Confident working in a busy, target-driven environment.
• Professional and organised approach.
• Previous main dealership experience.
• Experience working with service plans and additional sales.
• Strong upselling and customer retention skills.
• Experience using automotive dealer management systems.

Responsibilities

• Manage customers throughout the service and repair journey.
• Book vehicles into the workshop and manage customer requirements.
• Provide clear updates on vehicle progress, additional work and completion times.
• Liaise closely with Technicians and the Workshop team.
• Prepare accurate estimates and invoices where required.
• Identify and maximise appropriate additional sales opportunities, including service plans.
• Maintain excellent levels of customer satisfaction throughout the process.

Skills

Automotive service advisor

Customer service

Aftersales operations

Target-driven environment

Organisation

Main dealership experience

Service plans upsell

Dealer management systems

Tools

Dealer Management System

Job description

EXETER | £30,000 BASIC | £36,000 OTE + SERVICE PLAN COMMISSION | MONDAY–FRIDAY

a Great Opportunity For An Experienced Service Advisor

Looking for a Monday–Friday Service Advisor role with a strong earning opportunity and no weekend working?

This Exeter opportunity offers a £30,000 basic salary with OTE of around £36,000, plus additional commission for service plans — giving you another opportunity to increase your earnings.

THE OPPORTUNITY

We’re looking for an experienced Service Advisor to join an established automotive business in Exeter.

You’ll be working Monday to Friday in a customer-focused Aftersales environment, managing customers throughout the service and repair process while maximising every opportunity to deliver a great customer experience.

• £30,000 basic salary
• £36,000 OTE
• Additional commission on service plans
• Monday–Friday
• No weekend working
• Opportunity to increase earnings through additional service-plan commission

THE ROLE

• Manage customers throughout the service and repair journey.
• Book vehicles into the workshop and manage customer requirements.
• Provide clear updates on vehicle progress, additional work and completion times.
• Liaise closely with Technicians and the Workshop team.
• Prepare accurate estimates and invoices where required.
• Identify and maximise appropriate additional sales opportunities, including service plans.
• Maintain excellent levels of customer satisfaction throughout the process.

What We’re Looking For

You’ll need

• Previous experience as an Automotive Service Advisor.
• Strong customer service and communication skills.
• Good understanding of Service and Aftersales operations.
• Confident working in a busy, target-driven environment.
• Professional and organised approach.
• Previous main dealership experience.
• Experience working with service plans and additional sales.
• Strong upselling and customer retention skills.
• Experience using automotive dealer management systems.

THE PEMBROOK DIFFERENCE

At Pembrook, we keep things straightforward.

We’ll give you an honest overview of the role, package and earning opportunity before putting you forward. If you’re interested, we’ll support you throughout the process and keep you updated from initial conversation through to interview and offer.

Professional, confidential and straightforward — exactly how recruitment should be.