Service Advisor

Pembrook Resourcing; Chippenham; On-site; GBP 31,000 - 45,000; Full time

Benefits offered by this job

£6,000 bonus

Service plan commission

Morning Saturday shifts only

Job summary

Pembrook Resourcing is recruiting a Service Advisor in Chippenham on a strong base with realistic bonus potential. The role focuses on delivering excellent customer service, managing the service/repair journey and maximising additional sales, including service plans, in a busy Aftersales environment.

Earn £31,000 base with up to £6,000 bonus and commission opportunities. Strong performers can reach £40,000–£45,000+, with Saturdays limited to mornings only.

Qualifications

• Previous experience as an Automotive Service Advisor.
• Strong customer service and communication skills.
• Good understanding of Service and Aftersales operations.
• Confident working in a busy, target-driven environment.
• Professional and organised approach.

Responsibilities

• Manage customers throughout the service and repair journey.
• Book vehicles into the workshop and manage customer requirements.
• Provide clear updates on vehicle progress, additional work and completion times.
• Liaise closely with Technicians and the Workshop team.
• Prepare accurate estimates and invoices where required.
• Identify and maximise appropriate additional sales opportunities, including service plans.
• Maintain excellent levels of customer satisfaction throughout the process.

Skills

Customer service

Communication skills

Target-driven

Organised

Tools

Dealer management systems

Job description

SERVICE ADVISOR

CHIPPENHAM | £31,000 BASIC | £6,000 BONUS + SERVICE PLAN COMMISSION | MONDAY-FRIDAY + 1 IN 2 SATURDAYS (MORNING ONLY)

A GREAT OPPORTUNITY FOR AN EXPERIENCED SERVICE ADVISOR

Looking for a Service Advisor role with a strong basic salary, realistic bonus and excellent earning potential - without giving up your Saturdays?

This Chippenham opportunity offers a £31,000 basic salary, up to £6,000 bonus, plus additional commission on service plans. Strong performers have the opportunity to earn £40,000-£45,000+.

And when you are required to work a Saturday, it's morning only - 8:30am to 12:30pm.

THE OPPORTUNITY

We're looking for an experienced Service Advisor to join an established automotive business in Chippenham.

You'll be working within a busy and customer-focused Aftersales environment, managing customers throughout the service and repair process while maximising appropriate additional sales opportunities.

• £31,000 basic salary
• Up to £6,000 bonus
• Additional commission on service plans
• £40,000-£45,000+ potential for strong performers
• Monday-Friday
• 1 in 2 Saturdays - morning only, 8:30am-12:30pm
• No full Saturdays - Saturday working finishes at 12:30pm
• Opportunity to significantly increase earnings through service-plan commission

THE ROLE

• Manage customers throughout the service and repair journey.
• Book vehicles into the workshop and manage customer requirements.
• Provide clear updates on vehicle progress, additional work and completion times.
• Liaise closely with Technicians and the Workshop team.
• Prepare accurate estimates and invoices where required.
• Identify and maximise appropriate additional sales opportunities, including service plans.
• Maintain excellent levels of customer satisfaction throughout the process.

WHAT WE'RE LOOKING FOR

You’ll need

• Previous experience as an Automotive Service Advisor.
• Strong customer service and communication skills.
• Good understanding of Service and Aftersales operations.
• Confident working in a busy, target-driven environment.
• Professional and organised approach.

It would be great if you also have

• Previous main dealership experience.
• Experience working with service plans and additional sales.
• Strong upselling and customer retention skills.
• Experience using automotive dealer management systems.

THE PEMBROOK DIFFERENCE

At Pembrook, we keep things straightforward.

We'll give you an honest overview of the role, package and earning opportunity before putting you forward. If you're interested, we'll support you throughout the process and keep you updated from initial conversation through to interview and offer.

Professional, confidential and straightforward - exactly how recruitment should be.