Service Advisor

Pembrook Resourcing LTD; Staines-upon-Thames; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

33 days annual leave

Job summary

Pembrook Resourcing LTD is hiring a Service Advisor in Staines, Monday to Friday, with a strong basic salary plus per-service-plan earnings. The role offers 33 days of annual leave and clear opportunities for progression within a busy automotive Aftersales environment.

You will manage bookings, liaise with workshop staff, and communicate with customers throughout the repair journey, ensuring accuracy in estimates, invoices and service plans.

Qualifications

• Experience as an automotive service advisor.
• Strong customer service and communication skills.
• Able to discuss vehicle repairs and costs with customers.
• Understanding Aftersales and workshop processes.
• Organized and professional approach.

Responsibilities

• Manage customer bookings and vehicle drop-offs
• Liaise closely with the workshop and technicians
• Keep customers updated throughout the repair process
• Prepare job cards, estimates and invoices
• Discuss servicing, maintenance and repair requirements with customers
• Recommend additional products and service plans where appropriate
• Ensure customers receive clear, accurate and professional communication
• Build strong, long-term customer relationships
• Help deliver a consistently high level of customer service

Skills

Service advisor

Customer service

Communication skills

Cost discussions

Job description

SERVICE ADVISOR

STAINES| £30,000-£34,500 BASIC + £30 PER SERVICE PLAN | 33 DAYS ANNUAL LEAVE | MONDAY-FRIDAY | CAREER PROGRESSION

A GREAT OPPORTUNITY FOR AN EXPERIENCED SERVICE ADVISOR

Looking for a Monday-Friday Service Advisor role with a strong basic salary, additional earning potential and a great benefits package?

This Staines opportunity offers a £30,000-£34,500 basic salary, £30 for every service plan sold, 33 days annual leave and genuine opportunities to develop your career within a busy automotive environment.

THE OPPORTUNITY

You'll be joining an established Aftersales team where you'll play a key role in delivering a smooth and professional customer journey, from booking vehicles in through to completion and collection.

With Monday-Friday working, a strong benefits package and career progression available, this is a great opportunity for an experienced Service Advisor looking for their next move.

THE ROLE

• Manage customer bookings and vehicle drop-offs
• Liaise closely with the workshop and technicians
• Keep customers updated throughout the repair process
• Prepare job cards, estimates and invoices
• Discuss servicing, maintenance and repair requirements with customers
• Recommend additional products and service plans where appropriate
• Ensure customers receive clear, accurate and professional communication
• Build strong, long-term customer relationships
• Help deliver a consistently high level of customer service

WHAT WE'RE LOOKING FOR

You'll need:

• Previous experience as an Automotive Service Advisor
• Strong customer service and communication skills
• Confidence discussing vehicle repairs and costs with customers
• Good understanding of Aftersales and workshop processes
• Ability to manage multiple customers and priorities
• A professional, organised and customer-focused approach

It would be great if you also have:

• Main dealership experience
• Experience selling service plans or additional products
• Experience working within a busy workshop environment
• A genuine ambition to progress within Aftersales

THE PEMBROOK DIFFERENCE

At Pembrook, we keep recruitment smooth, straightforward and honest. We'll give you a clear overview of the role, package and opportunity before anything moves forward.

If your experience looks right for the role, We'll speak with you properly, understand what you're looking for and make sure the opportunity works for you before putting you forward.