Automotive Service Advisor - Mon-Fri, Great Earning Potential

Pembrook Resourcing; Exeter; On-site; GBP 30,000 - 36,000; Full time

Job summary

Pembrook Resourcing Exeter is seeking an experienced Service Advisor to join a busy automotive dealership. You’ll handle service bookings, keep customers informed and maximise service-plan sales while delivering excellent customer care.

Working Monday to Friday with no weekend work, you’ll earn a £30,000 base with potential to reach around £36,000 OTE via commissions and service-plan incentives.

Qualifications

• Previous experience as an Automotive Service Advisor.
• Strong customer service and communication skills.
• Good understanding of Service and Aftersales operations.
• Confident working in a busy, target-driven environment.
• Professional and organised approach.
• Previous main dealership experience.
• Experience working with service plans and additional sales.
• Strong upselling and customer retention skills.
• Experience using automotive dealer management systems.

Responsibilities

• Manage customers throughout the service and repair journey.
• Book vehicles into the workshop and manage customer requirements.
• Provide clear updates on vehicle progress, additional work and completion times.
• Liaise closely with Technicians and the Workshop team.
• Prepare accurate estimates and invoices where required.
• Identify and maximise appropriate additional sales opportunities, including service plans.
• Maintain excellent levels of customer satisfaction throughout the process.

Skills

Automotive service advisor

Customer service

Aftersales operations

Target-driven environment

Organisation

Main dealership experience

Service plans upsell

Dealer management systems

Tools

Dealer Management System

Job description

Pembrook Resourcing Exeter is seeking an experienced Service Advisor to join a busy automotive dealership. You’ll handle service bookings, keep customers informed and maximise service-plan sales while delivering excellent customer care.

Working Monday to Friday with no weekend work, you’ll earn a £30,000 base with potential to reach around £36,000 OTE via commissions and service-plan incentives.