(GH6) Service Advisor

Pembrook Resourcing; Reading; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Training and manufacturer development

Career progression

Job summary

Pembrook Resourcing is recruiting a Service Advisor for our Reading dealership. You will play a key role in delivering a great customer experience and keeping the workshop moving, with a base salary of £30,000-£31,000 and an uncapped OTE of £38,000.

The role focuses on managing bookings, understanding customer servicing needs and liaising with Technicians to ensure timely, accurate cost estimates and invoices.

Qualifications

• Previous automotive Service Advisor experience is required.
• Confident discussing vehicle repairs, costs and timescales with customers.
• Good understanding of workshop and aftersales processes.
• Ability to manage multiple jobs while keeping communication clear.
• Positive, professional approach to customer service.
• Full UK driving licence.

Responsibilities

• Manage customer bookings and set clear expectations from the start.
• Welcome customers and understand servicing, repair and vehicle requirements.
• Liaise closely with Technicians and the workshop throughout the repair process.
• Keep customers updated on progress, costs and timescales.
• Prepare job cards, estimates and invoices accurately.
• Discuss servicing and repair requirements and identify additional work.
• Ensure vehicles are ready for collection when promised.
• Help deliver a smooth, professional customer experience from booking through to collection.

Skills

Customer service

Communication skills

Organisation

Aftersales processes

Driving licence

Multitasking

Team collaboration

Job description

SERVICE ADVISOR

Reading | £30,000-£31,000 + Uncapped OTE of £38,000 | Aftersales

A SERVICE ADVISOR ROLE WITH ROOM TO EARN

Looking for a Service Advisor role where your customer skills, organisation and ability to keep a busy workshop moving are properly valued?

SERVICE ADVISOR

Reading | £30,000-£31,000 + Uncapped OTE of £38,000 | Aftersales

A SERVICE ADVISOR ROLE WITH ROOM TO EARN

Looking for a Service Advisor role where your customer skills, organisation and ability to keep a busy workshop moving are properly valued?

This is an opportunity to join an established and growing automotive retail business in Reading, with a £30,000-£31,000 basic salary, an uncapped OTE of £38,000 and genuine opportunities to develop your career.

THE OPPORTUNITY

You’ll be joining an established dealership operation where the Service Advisor plays an important part in the customer experience and the smooth running of the workshop.

The Package Includes

• £30,000-£31,000 basic salary
• Uncapped earning potential, with an OTE of £38,000
• Monday-Friday working, with Saturdays on a rota basis
• A customer-focused dealership environment
• Access to training and manufacturer development opportunities
• Genuine opportunities for career progression within a growing automotive group
• Previous automotive Service Advisor experience is important, as you’ll already need to understand the pace of an aftersales environment and how to keep customers, Technicians and the wider team moving.

THE ROLE

• Manage customer bookings and make sure expectations are clear from the start
• Welcome customers and understand their servicing, repair and vehicle requirements
• Liaise closely with Technicians and the workshop throughout the repair process
• Keep customers updated on vehicle progress, costs and timescales
• Prepare job cards, estimates and invoices accurately
• Discuss servicing and repair requirements and identify appropriate additional work
• Make sure vehicles are ready for collection when promised
• Help deliver a smooth, professional customer experience from booking through to collection

You’ll Need

WHAT WE’RE LOOKING FOR

• Previous experience as an automotive Service Advisor
• Confidence discussing vehicle repairs, costs and timescales with customers
• A good understanding of workshop and aftersales processes
• The ability to manage multiple jobs while keeping communication clear
• A positive, professional approach to customer service
• A full UK driving licence

It would be great if you also have:

• Main dealership experience
• Experience working with manufacturer systems and processes
• Experience with service plans or additional sales
• Experience working closely with a busy workshop

THE PEMBROOK DIFFERENCE

We don’t simply pass CVs around.

If your CV looks right for the opportunity, a member of the Pembrook team will speak with you first, understand your experience and what you’re looking for, and make sure the role is worth taking further.

Straightforward, confidential and no pressure.