Service Advisor

Confidential; Essex; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Competitive salary (£30k)

OTE up to £38k

Monthly bonus based on labour sales

Quarterly CSI incentives

Life assurance

Staff discounts

£15 per service plan CSI bonus

Job summary

Confidential in Grays, Essex is seeking a Service Advisor for an established automotive dealership. You will deliver outstanding service, manage customer relations, and support dealership operations.

The role offers a competitive salary of £30,000 with on-target earnings up to £38,000, plus a monthly bonus and quarterly CSI incentives. You will work with systems like CDK, ADB, and Keyloop to maximise service plans and customer satisfaction.

Qualifications

• Proven experience as a Service Advisor or similar role within the motor trade.
• Strong customer service and communication skills.
• Knowledge of dealership management systems such as CDK, ADB, or Keyloop.
• Ability to work effectively under pressure and meet targets.
• Organised, professional, and highly motivated to succeed.

Responsibilities

• Professionally greet customers and understand their vehicle service needs.
• Manage service scheduling and coordinate with technicians to ensure workflow efficiency.
• Upsell service plans and additional repairs appropriately.
• Maximise sales through customer engagement and product promotion.
• Maintain accurate records of customer interactions and service details.
• Drive customer satisfaction scores by delivering high-quality service.
• Keep up-to-date with manufacturer protocols and workshop procedures.

Skills

Customer service

Communication

Sales ability

Working under pressure

Organised

Tools

CDK

ADB

Keyloop

Job description

We are recruiting on behalf of our client for the position of Service Advisor at their well-established automotive dealership in Grays, Essex. This role offers an excellent opportunity for an experienced professional to further their career within a reputable and customer-focused environment. The Service Advisor will be responsible for providing outstanding service, managing customer relations, and supporting dealership operations efficiently.

Benefits for the successful Service Advisor:

• Competitive basic salary of £30,000 per annum
• On-target earnings of up to £38,000 annually
• Monthly bonus based on labour sales and service plans
• Quarterly incentives linked to Customer Satisfaction Index (CSI) performance
• Opportunity to work with industry-leading systems including CDK, ADB, and Keyloop
• Life assurance cover
• Staff discounts on vehicle purchases and servicing
• Additional earnings of £15 per service plan as part of CSI incentives

Duties of the Service Advisor:

• Professionally greet customers and understand their vehicle service needs
• Manage service scheduling and coordinate with technicians to ensure workflow efficiency
• Upsell service plans and additional repairs appropriately
• Maximise sales through customer engagement and product promotion
• Maintain accurate records of customer interactions and service details
• Drive customer satisfaction scores by delivering high-quality service
• Keep up-to-date with manufacturer protocols and workshop procedures

Requirements of the Service Advisor:

• Proven experience as a Service Advisor or similar role within the motor trade
• Strong customer service and communication skills
• Knowledge of dealership management systems such as CDK, ADB, or Keyloop
• Ability to work effectively under pressure and meet targets
• Organised, professional, and highly motivated to succeed