Service Advisor

Perfect Placement; Greater London; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Employee discounts on vehicle repairs

Ongoing training and development

Career advancement opportunities

Supportive team environment

Job summary

Perfect Placement is recruiting for a Service Advisor at a franchised dealership in Croydon, Surrey. This opportunity targets automotive professionals seeking progression within a well-established team.

The role focuses on greeting customers, assessing service needs, creating accurate cost estimates, scheduling appointments and driving revenue through additional services while maintaining detailed customer records.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational skills with high attention to detail.
• Ability to multitask effectively in a fast-paced environment.
• Proficiency in automotive service software and computer literacy.
• Genuine passion for cars and delivering outstanding customer experiences.

Responsibilities

• Greet customers promptly and courteously upon their arrival at the service department.
• Consult with customers regarding vehicle service needs and provide accurate recommendations.
• Efficiently schedule and manage service appointments.
• Liaise with technicians to ensure timely completion of repairs and maintenance.
• Provide customers with detailed and accurate cost estimates, obtaining approval prior to work.
• Promote additional services, accessories, and maintenance plans to maximise revenue.
• Maintain detailed records of customer interactions, service history, and work completed.
• Ensure high standards of customer care and communication throughout the service process.

Skills

Communication

Customer service

Organisation

Multitasking

Service software

Attention to detail

Tools

Automotive service software

Job description

We are recruiting on behalf of our client, a reputable franchised car dealership based in Croydon, Surrey, seeking a professional and experienced Service Advisor. This is an excellent opportunity for automotive professionals to develop their career within a well-established dealership environment.

Benefits of the Service Advisor

• Competitive salary with on-target earnings of up to £35,000 per annum
• Monday to Friday working hours with a rota of one in four Saturday mornings
• Opportunities for career advancement within a reputable dealership
• Employee discounts on vehicle repairs, parts, and accessories
• Supportive, professional team environment
• Ongoing training and development opportunities

Duties of the Service Advisor

• Greet customers promptly and courteously upon their arrival at the service department
• Consult with customers regarding vehicle service needs and provide accurate recommendations
• Efficiently schedule and manage service appointments
• Liaise with technicians to ensure timely completion of repairs and maintenance
• Provide customers with detailed and accurate cost estimates, obtaining approval prior to work
• Promote additional services, accessories, and maintenance plans to maximise revenue
• Maintain detailed records of customer interactions, service history, and work completed
• Ensure high standards of customer care and communication throughout the service process

Requirements of the Service Advisor

• Previous experience as a Service Advisor within a franchised dealership or automotive environment
• Excellent communication and customer service skills
• Strong organisational skills with high attention to detail
• Ability to multitask effectively in a fast-paced environment
• Proficiency in automotive service software and computer literacy
• Genuine passion for cars and delivering outstanding customer experiences