Service Advisor

Perfect Placement UK Ltd; Eastbourne; Presencial; GBP 32.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site parking

Employee discounts

Subsidised vehicle purchase plans

Training programmes

Career development pathways

Descripción de la vacante

Perfect Placement UK Ltd. is seeking an experienced Service Advisor for a reputable automotive organisation in Eastbourne, East Sussex.

The role focuses on delivering outstanding customer service at vehicle drop-off/pick-up, relaying requests to the workshop, and keeping customers informed of progress throughout the day. You will cost additional work, obtain approvals, prepare invoices, and promote service plans.

Formación

• Prior experience as an automotive Service Advisor in a main dealer environment

Responsabilidades

• Attending to customers during vehicle drop-off and collection, ensuring high levels of customer service
• Accurately recording customer requests and communicating them effectively to the workshop team
• Providing regular updates to customers regarding vehicle progress throughout the day
• Costing additional work required and obtaining customer approval for extra repairs
• Preparing and presenting customer invoices and relevant paperwork
• Explaining work undertaken clearly to customers
• Promoting service products including service plans and extended warranties
• Managing customer appointments and prioritising workload efficiently

Descripción del empleo

We are recruiting on behalf of our client, a reputable automotive organisation based in Eastbourne, East Sussex, for the position of Service Advisor. This vacancy offers an excellent opportunity for experienced motor trade professionals seeking career progression within a well-established dealership.

• Basic salary up to £32,000 plus bonus incentives
• Monday to Friday working hours, 08:00 - 17:30
• No weekends required, with optional Saturday shifts
• Full manufacturer and dealer-specific training programmes
• Clear career development and promotion pathways
• On-site parking, employee discounts, and subsidised vehicle purchase plans
• Industry-leading bonus scheme with realistic OTE of £40,000 - £41,000

Duties as a Service Advisor:

• Attending to customers during vehicle drop-off and collection, ensuring high levels of customer service
• Accurately recording customer requests and communicating them effectively to the workshop team
• Providing regular updates to customers regarding vehicle progress throughout the day
• Costing additional work required and obtaining customer approval for extra repairs
• Preparing and presenting customer invoices and relevant paperwork
• Explaining work undertaken clearly to customers
• Promoting service products including service plans and extended warranties
• Managing customer appointments and prioritising workload efficiently

Requirements:

• Prior experience as an automotive Service Advisor in a main dealer environment
• Knowledge of Pinnacle DMS is preferred but not essential, as training will be provided
• Excellent customer service and communication skills
• IT literacy and organisation skills
• Ability to upsell and maximise workshop revenue
• Focused on customer satisfaction
• Full UK Driving Licence, ideally clean
• Ability to work in a fast-paced, professional environment