Service Advisor

Perfect Placement UK Ltd; Brighton; Vor Ort; GBP 28.000 - 35.000; Vollzeit

Benefits dieser Stelle

Car benefit after 6 months

Training & progression

Company benefits

25 days holiday + bank holidays

Zusammenfassung

Perfect Placement UK Ltd is recruiting on behalf of a prestigious Brighton dealership for a Service Advisor. You will deliver exceptional customer service, manage service bookings, upsell plans, and uphold the dealership’s professional image.

You'll benefit from a competitive salary, uncapped bonus with OTE up to £40,000, 25 days holiday plus bank holidays, and opportunities for training and career progression in a supportive team.

Qualifikationen

• Proven experience as a Service Advisor in a prestige or franchised dealership.
• Excellent communication, organisational, and customer service skills.
• A professional and approachable manner with customers and colleagues.
• Ability to work independently and as part of a team.
• Basic Motor Trade knowledge; sales capabilities preferred.

Aufgaben

• Deliver exceptional customer service while maintaining high standards of professionalism.
• Manage service bookings efficiently, ensuring accuracy and timely processing.
• Upsell service plans, warranties, and additional services tailored to customer needs.
• Handle all paperwork processing and auditing to ensure compliance.
• Build and sustain strong relationships with customers to encourage repeat business.
• Promote the dealership’s professional image and uphold quality standards.
• Drive sales and profit through effective communication and upselling techniques.

Kenntnisse

Customer service

Communication

Organisational skills

Teamwork

Sales ability

Tools

Power DMS

RTC systems

Jobbeschreibung

We are recruiting on behalf of a prestigious dealership in Brighton for the position of Service Advisor. This is an excellent opportunity for an experienced Service Advisor to join a reputable and customer-focused team within a leading automotive brand. The role offers a professional working environment, competitive rewards, and significant career development prospects.

• A basic salary of £31,500 per annum, negotiable based on experience
• Uncapped bonus scheme with an OTE of up to £40,000
• Working hours from Monday to Friday, 8:00 AM to 6:00 PM
• One in four Saturdays, 8:00 AM to 1:00 PM (retail work only)
• 25 days holiday plus bank holidays, with additional holiday entitlement based on service length
• Access to comprehensive company benefits, including a car benefit scheme after 6 months
• Ongoing training and career progression opportunities
• Supportive team environment with a focus on professional development

Duties of a Service Advisor:

• Deliver exceptional customer service while maintaining high standards of professionalism
• Manage service bookings efficiently, ensuring accuracy and timely processing
• Upsell service plans, warranties, and additional services tailored to customer needs
• Handle all paperwork processing and auditing to ensure compliance
• Build and sustain strong relationships with customers to encourage repeat business
• Promote the dealership’s professional image and uphold quality standards
• Drive sales and profit through effective communication and upselling techniques

Requirements of a Service Advisor:

• Proven experience as a Service Advisor within a prestige or franchised dealership
• Excellent communication, organisational, and customer service skills
• A professional and approachable manner with customers and colleagues
• Ability to work independently and as part of a team
• Basic Motor Trade knowledge, with sales capabilities preferred
• Familiarity with Power DMS and RTC systems is advantageous
• Motivated to develop within the automotive industry and achieve targets