Service Advisor

Park's Motor Group; Coatbridge; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Park’s Motor Group is seeking a bright, enthusiastic individual to join as a full-time Service Advisor at our Coatbridge service centre. You will support the team and customers through our administration services, ensuring smooth workflows and quality service.

Key duties include processing invoices and customer details, maintaining databases, and communicating confidently with customers in a professional manner. Training and development are encouraged to grow within the role.

Qualifications

• Experience using Microsoft Office, Excel, and Word
• Attention to detail is essential
• Strong communication skills are required
• Polite and warm telephone manner is important
• Good numeracy skills are expected
• Ability to adapt to varying tasks
• Willingness to learn and develop

Responsibilities

• Support the team’s daily workload
• Process invoices, paperwork, and customer details
• Liaise with customers providing a high level of service
• Maintain and update databases
• Maintain a high standard of work
• Communicate in a confidential, professional manner
• Continually develop personal skills and knowledge

Skills

Excel

Word

Attention to detail

Strong communicator

Telephone manner

Numeracy

Adaptability

Willingness to learn

Tools

Microsoft Office

Job description

Park’s Motor Group is seeking a bright, enthusiastic individual to take up a position as a full-time Service Advisor for our Service Centre based in Coatbridge.

About the role:

You will work within our friendly team supporting our branch and its customers through the various administration services we provide for our manufacturers.

What you will do:

• Help contribute towards the team's daily workload
• Process invoices, paperwork, and customer details
• Liaise directly with customers providing a second to none level of service
• Maintain, create and change in our databases
• Be able to, maintain a high consistent quality of work
• Communicate in a confidential, professional, and appropriate manner
• Continually develop your personal skills and knowledge

Your skills & experience will include:

• The ability to confidently use Microsoft Office, Excel, and Word as well as email packages
• Have an eye for attention to detail
• Be a strong confident communicator
• Have a polite and warm telephone manner
• Good numeracy skills
• Be adaptable to varying tasks
• Have a desire and willingness to learn

As a Park's Motor Group employee you will receive:

For you:

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit

For you and your family:

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support

This is a fantastic opportunity in Park’s Motor Group. We can offer genuine scope for development and progression from a Service Advisor position and beyond.