Service Advisor

Park'S Motor Group; City of Edinburgh; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Company Pension Scheme

Colleague Introductory Scheme

Industry leading discounts on car buys

Death in service benefit

Discounted Servicing

Subsidised car purchase scheme

Employee Assistance Programme

24/7 remote GP

Medical second opinions

Unlimited mental health support

Physiotherapy help and advice

Savings and discounts on shopping

Financial and legal support

Wellbeing assistance

Job summary

Park's Motor Group is seeking a full-time Service Advisor for our Douglas Park service centre in Edinburgh. You will support the branch and its customers through a range of administration services for manufacturers.

Key duties include processing invoices and paperwork, updating customer details, and maintaining our databases. You’ll liaise with customers and colleagues to ensure a high standard of service and continuous personal development.

Qualifications

• Good communication skills for liaising with customers and colleagues.
• Strong numeracy and attention to detail for processing invoices and records.
• Flexible and adaptable to varying tasks within a busy service centre.

Responsibilities

• Support the team with daily workload in the service centre.
• Process invoices, paperwork and customer details accurately.
• Liaise with customers, delivering a high level of service.
• Maintain, create and update databases and records.
• Ensure a high, consistent quality of work.
• Communicate in a confidential, professional manner.
• Continue developing personal skills and knowledge.

Skills

Communication

Numeracy

Attention to detail

Customer service

Adaptability

Willingness to learn

Telephone manner

Tools

Microsoft Office

Excel

Word

Email package

Job description

Service Advisor Wanted

Location: Edinburgh
Franchise: Douglas Park BMW / MINI

Park's Motor Group is seeking an individual to take up a position as a full-time Service Advisor based in our Douglas Park service centre located in Edinburgh.

About the role:

You will work within our friendly team supporting our branch and its customers through the various administration services we provide for our manufacturers.

What you will do:

• Help contribute toward the team's daily workload
• Process invoices, paperwork, and customer details
• Liaise directly with customers providing a second to none level of service
• Maintain, create and change our databases
• Be able to, maintain a high consistent quality of work
• Communicate in a confidential, professional, and appropriate manner
• Continually develop your personal skills and knowledge

Your skills & experience will include:

• The ability to confidently use Microsoft Office, Excel, and Word as well as email package
• Have an eye for attention to detail
• Be a strong confident communicator
• Have a polite and warm telephone manner
• Good numeracy skills
• Be adaptable to varying tasks
• Have a desire and willingness to learn

As a Park's Motor Group employee you will receive:

For you:

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit

For you and your family:

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support
• Wellbeing assistance

This is a fantastic opportunity in Park's Motor Group. We can offer genuine scope for development and progression from a Service Advisor position and beyond.
If you have the desire to learn and the drive to become a member of our team then we want to hear from you.

Why Park's Motor Group?

Park's is one of Scotland's largest and most successful motor groups, operating a diverse portfolio of luxury, niche and volume franchises from 80 franchise outlets throughout the UK.