Service Advisor

Park's Motor Group; Prestwick; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Access to Company Pension Scheme

Colleague Introductory Scheme

Discounts on car purchases and service

Job summary

Park’s Motor Group in Ayr (Renault & Dacia service centre) seeks an experienced Service Advisor to join our team. Based at High Road Ayr, you will support daily admin tasks, handle invoices, and maintain customer details with a professional approach.

You will liaise with customers to deliver exceptional service, manage databases, and contribute to a high standard of work across the franchise. A friendly, proactive attitude and willingness to learn are essential.

Qualifications

• Experience as a Service Advisor or in an administration role within a franchise environment.
• Ability to process invoices, paperwork, and customer details accurately.
• Excellent communication and customer service skills with a professional manner.

Responsibilities

• Support the branch’s daily workload as part of a friendly team.
• Process invoices, paperwork and customer details efficiently.
• Liaise with customers to provide a high level of service.
• Maintain, create and update databases and records.
• Ensure high and consistent quality of work and confidentiality.

Skills

Attention to detail

Strong communicator

Customer service mindset

Numeracy

Polite telephone manner

Willingness to learn

Adaptable to varying tasks

Tools

Microsoft Office Suite

Excel

Word

Email client

Job description

Service Advisor Wanted

Location

Ayr

Franchise

Renault & Dacia

Park’s Motor Group is seeking an experienced individual to take up a position as a full-time Service Advisor based in our Renault & Dacia service centre located in High Road Ayr.

About The Role

You will work within our friendly team supporting our branch and its customers through the various administration services we provide for our manufacturers.

What You Will Do

• Help contribute toward the team's daily workload
• Process invoices, paperwork, and customer details
• Liaise directly with customers providing a second to none level of service
• Maintain, create and change our databases
• Be able to, maintain a high consistent quality of work
• Communicate in a confidential, professional, and appropriate manner
• Continually develop your personal skills and knowledge

Your Skills & Experience Will Include

• The ability to confidently use Microsoft Office, Excel, and Word as well as email package
• Have an eye for attention to detail
• Be a strong confident communicator
• Have a polite and warm telephone manner
• Good numeracy skills
• Be adaptable to varying tasks
• Have a desire and willingness to learn

For You

As a Park's Motor Group employee you will receive:

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit

For You And Your Family

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support
• Wellbeing assistance

This is a fantastic opportunity in Park’s Motor Group. We can offer genuine scope for development and progression from a Service Advisor position and beyond.

If you have the desire to learn and the drive to become a member of our team then we want to hear from you.

Why Park's Motor Group?

Park's is one of Scotland's largest and most successful motor groups, operating a diverse portfolio of luxury, niche and volume franchises from 80 franchise outlets throughout the UK.