Service Advisor

Park's Motor Group; Ayr; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension Scheme

Colleague Introductory Scheme

Discounts on cars

Job summary

Park's Motor Group in Ayr is seeking a dedicated Service Advisor to join our Renault & Dacia service centre on a full-time basis. You will support the branch with daily administration, process invoices and customer details, and maintain databases to ensure a smooth service experience.

The role requires strong communication, attention to detail, and a professional telephone manner with customers. Opportunity for development within a growing group and a supportive team environment.

Qualifications

• Proficient in Microsoft Office applications including Excel and Word.
• Strong communication skills and ability to liaise with customers.
• Good numeracy and data entry accuracy.

Responsibilities

• Support the branch with daily workload and administration.
• Process invoices, paperwork, and customer details.
• Liaise with customers to provide high-quality service.
• Maintain and update databases.
• Maintain a high standard of work and confidentiality.

Skills

Strong communicator

Attention to detail

Numeracy

Telephone manner

Adaptable

Willing to learn

Tools

Microsoft Office

Excel

Word

Email client

Job description

Park's Motor Group is seeking an experienced individual to take up a position as a full-time Service Advisor based in our Renault & Dacia service centre located in High Road Ayr.

About the role:

You will work within our friendly team supporting our branch and its customers through the various administration services we provide for our manufacturers.

What you will do:

• Help contribute toward the team's daily workload
• Process invoices, paperwork, and customer details
• Liaise directly with customers providing a second to none level of service
• Maintain, create and change our databases
• Be able to, maintain a high consistent quality of work
• Communicate in a confidential, professional, and appropriate manner
• Continually develop your personal skills and knowledge

Your skills & experience will include:

• The ability to confidently use Microsoft Office, Excel, and Word as well as email package
• Have an eye for attention to detail
• Be a strong confident communicator
• Have a polite and warm telephone manner
• Good numeracy skills
• Be adaptable to varying tasks
• Have a desire and willingness to learn

As a Park's Motor Group employee you will receive:

For you:

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit

For you and your family:

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support
• Wellbeing assistance

This is a fantastic opportunity in Park's Motor Group. We can offer genuine scope for development and progression from a Service Advisor position and beyond.

If you have the desire to learn and the drive to become a member of our team then we want to hear from you.

Why Park's Motor Group?

Park's is one of Scotland's largest and most successful motor groups, operating a diverse portfolio of luxury, niche and volume franchises from 80 franchise outlets throughout the UK.