Trainee Service Advisor

Park'S Motor Group; City of Edinburgh; Sur place; GBP 19 000 - 26 000; Plein temps

Avantages offerts par ce poste

Access to the Company Pension Scheme

Colleague Introductory Scheme

Industry leading discounts on carPurch

Death in service benefit

Discounted Servicing

Subsidised car purchase scheme

Employee Assistance Programme

24/7 remote GP

Medical second opinions

Unlimited mental health support

Physiotherapy help and advice

Savings and discounts on shopping

Financial and legal support

Wellbeing assistance

Résumé du poste

Park's Motor Group in Edinburgh is seeking a Trainee Service Advisor to join our Douglas Park Edinburgh Service Centre. You will support the team with administration tasks, process invoices and customer details, and liaise with customers to provide excellent service.

We offer a clear development path from a service-advisor entry point, with benefits including pension access, staff discounts on cars and servicing, and health support services.

Qualifications

• Confident use of Microsoft Office, Excel and Word.
• Strong attention to detail.
• Clear, confident communicator.
• Polite telephone manner.
• Good numeracy skills.
• Adaptable to varying tasks.
• Willingness to learn.

Responsabilités

• Support the branch and its customers through administration services.
• Process invoices, paperwork and customer details.
• Liaise with customers delivering high service levels.
• Maintain and update databases.
• Maintain a high and consistent quality of work.
• Communicate in a confidential, professional manner.
• Develop personal skills and knowledge.

Connaissances

Communication

Attention to detail

Telephone manners

Numeracy

Adaptable

Willingness to learn

Outils

Microsoft Office

Excel

Word

Description du poste

Trainee Service Advisor

Location: Edinburgh

Franchise: Douglas Park BMW / MINI

Park's Motor Group is seeking a bright, enthusiastic individual to take up a position as a Trainee Service Advisor based in our Douglas Park Edinburgh Service Centre.

About the role

You will work within our friendly team supporting our branch and its customers through the various administration services we provide for our manufacturers.

What you will do

• Help contribute towards the team's daily workload
• Process invoices, paperwork, and customer details
• Liaise directly with customers providing a second to none level of service
• Maintain, create and change in our databases
• Be able to, maintain a high consistent quality of work
• Communicate in a confidential, professional, and appropriate manner
• Continually develop your personal skills and knowledg

Your skills & experience will include

• The ability to confidently use Microsoft Office, Excel, and Word as well as email packages
• Have an eye for attention to detail
• Be a strong confident communicator
• Have a polite and warm telephone manner
• Good numeracy skills
• Be adaptable to varying tasks
• Have a desire and willingness to learn

As a Park's Motor Group employee you will receive:

For you:

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit

For you and your family:

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support
• Wellbeing assistance

This is a fantastic opportunity in Park’s Motor Group. We can offer genuine scope for development and progression from a Service Advisor position and beyond. If you have the desire to learn and the drive to become a member of our team then we want to hear from you.