Service Advisor

Park's Motor Group; City of Edinburgh; Hybride; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Pension scheme

Employee assistance programme

Discounts on vehicles

Discounted servicing

Subsidised car purchase

Wellbeing support

Résumé du poste

Park’s Motor Group is seeking a full-time Service Advisor for our Douglas Park service centre in Edinburgh. You will join a friendly team supporting the branch and its customers through our administration services.

Your role includes handling daily workload, processing invoices and customer details, and maintaining our databases while upholding a high standard of service and confidentiality. Training and development are encouraged.

Qualifications

• Proficient in Microsoft Office suite (Excel/Word/Outlook).
• Demonstrates strong attention to detail in admin tasks.
• Excellent verbal and written communication abilities.

Responsabilités

• Support the service team with daily workload.
• Process invoices, paperwork and customer details accurately.
• Liaise with customers to deliver high-quality service.
• Maintain and update customer databases and records.
• Maintain a consistent, professional standard of work and confidentiality.
• Communicate clearly and professionally at all times.
• Continuously develop personal skills and knowledge.

Connaissances

Microsoft Office

Attention to detail

Communication skills

Polite telephone manner

Numeracy

Adaptability

Willingness to learn

Description du poste

Location: Edinburgh
Franchise: Douglas Park BMW / MINI

Park’s Motor Group is seeking an individual to take up a position as a full-time Service Advisor based in our Douglas Park service centre located in Edinburgh.
About the role:
You will work within our friendly team supporting our branch and its customers through the various administration services we provide for our manufacturers.

What you will do:

• Help contribute toward the team's daily workload
• Process invoices, paperwork, and customer details
• Liaise directly with customers providing a second to none level of service
• Maintain, create and change our databases
• Be able to, maintain a high consistent quality of work
• Communicate in a confidential, professional, and appropriate manner
• Continually develop your personal skills and knowledge

Your skills & experience will include:

• The ability to confidently use Microsoft Office, Excel, and Word as well as email package
• Have an eye for attention to detail
• Be a strong confident communicator
• Have a polite and warm telephone manner
• Good numeracy skills
• Be adaptable to varying tasks
• Have a desire and willingness to learn

As a Park's Motor Group employee you will receive:

For you:

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit

For you and your family:

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support
• Wellbeing assistance

Why Park's Motor Group?

Park's is one of Scotland's largest and most successful motor groups, operating a diverse portfolio of luxury, niche and volume franchises from 80 franchise outlets throughout the UK.