Trainee Service Advisor

Park's Motor Group; City of Edinburgh; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Access to Company Pension Scheme

Colleague Introductory Scheme

Discounts on new and used cars

Death in service benefit

Discounted Servicing

Subsidised car purchase scheme

Employee Assistance Programme

24/7 remote GP

Medical second opinions

Unlimited mental health support

Physiotherapy help and advice

Savings and discounts on shopping

Financial and legal support

Wellbeing assistance

Job summary

Park's Motor Group in Edinburgh is seeking a Trainee Service Advisor to join our Douglas Park BMW / MINI service centre. You will support the team with administration for our manufacturers and customers, processing invoices and data, while delivering excellent service.

You will develop skills in database management, customer communication and routine office tasks, with clear progression opportunities within the group.

Qualifications

• Proficient with Microsoft Office suite including Word and Excel.
• Excellent attention to detail is essential.
• Strong communication skills with a confident telephone manner.
• Polite and professional in all customer interactions.
• Good numeracy and data handling abilities.
• Able to adapt to varying tasks and priorities.
• Demonstrates a proactive willingness to learn and develop.

Responsibilities

• Assist the team with daily workload and administration.
• Process invoices, paperwork, and customer details.
• Liaise with customers delivering high service standards.
• Maintain, create and update databases.
• Ensure high quality and consistent work output.
• Communicate in a confidential, professional manner.
• Continue developing personal skills and knowledge.

Skills

Microsoft Office

Excel

Word

Email packages

Attention to detail

Communication

Telephone manner

Numeracy

Adaptability

Willingness to learn

Job description

Location: Edinburgh Franchise: Douglas Park BMW / MINI

Trainee Service Advisor

Park's Motor Group is seeking a bright, enthusiastic individual to take up a position as a Trainee Service Advisor based in our Douglas Park Edinburgh Service Centre.

About the role:

You will work within our friendly team supporting our branch and its customers through the various administration services we provide for our manufacturers.

What you will do:

• Help contribute towards the team's daily workload
• Process invoices, paperwork, and customer details
• Liaise directly with customers providing a second to none level of service
• Maintain, create and change in our databases
• Be able to, maintain a high consistent quality of work
• Communicate in a confidential, professional, and appropriate manner
• Continually develop your personal skills and knowledg

Your skills & experience will include:

• The ability to confidently use Microsoft Office, Excel, and Word as well as email packages
• Have an eye for attention to detail
• Be a strong confident communicator
• Have a polite and warm telephone manner
• Good numeracy skills
• Be adaptable to varying tasks
• Have a desire and willingness to learn

As a Park's Motor Group employee you will receive:

For you:

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit

For you and your family:

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support
• Wellbeing assistance

This is a fantastic opportunity in Park's Motor Group. We can offer genuine scope for development and progression from a Service Advisor position and beyond. If you have the desire to learn and the drive to become a member of our team then we want to hear from you.