Service Advisor

Park's Motor Group; Stirling; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Company Pension Scheme

Discounts on car purchases

Death in service

Employee Assistance Programme

Job summary

Park's Motor Group in Stirling is seeking a proactive Service Advisor to support our busy service centre. You will assist the team with administration, process invoices and customer details, and liaise with customers to deliver outstanding service.

Ideal candidates will be confident communicators with strong numeracy, attention to detail, and a willingness to learn. This on-site role offers pension access, staff discounts on cars and a supportive benefits package.

Qualifications

• Confident communication skills with customers and colleagues.
• Strong numeracy and data-entry abilities.
• Ability to maintain confidentiality and professionalism.
• Willingness to learn and adapt to varying tasks.

Responsibilities

• Help contribute towards the team's daily workload
• Process invoices, paperwork, and customer details
• Liaise directly with customers providing a second to none level of service
• Maintain, create and change in our databases
• Be able to, maintain a high consistent quality of work
• Communicate in a confidential, professional, and appropriate manner
• Continually develop your personal skills and knowledge

Skills

Communication

Customer service

Attention to detail

Telephone manners

Tools

Microsoft Office

Job description

Due to continued growth at our busy service centres in Stirling, we require motivated and proactive Service Advisors to join our team.

About the role:

You will work within our friendly team supporting our branch and its customers through the various administration services we provide for our manufacturers.

What you will do:

• Help contribute towards the team's daily workload
• Process invoices, paperwork, and customer details
• Liaise directly with customers providing a second to none level of service
• Maintain, create and change in our databases
• Be able to, maintain a high consistent quality of work
• Communicate in a confidential, professional, and appropriate manner
• Continually develop your personal skills and knowledge

Your skills & experience will include:

• The ability to confidently use Microsoft Office, Excel, and Word as well as email package
• Have an eye for attention to detail
• Be a strong confident communicator
• Have a polite and warm telephone manner
• Good numeracy skills
• Be adaptable to varying tasks
• Have a desire and willingness to learn

As a Park's Motor Group employee you will receive:

For you:

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit

For you and your family:

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support
• Wellbeing assistance

This is a fantastic opportunity in Park’s Motor Group. We can offer genuine scope for development and progression from a Service Advisor position and beyond. If you have the desire to learn and the drive to become a member of our team then we want to hear from you.

Why Park's Motor Group?

Park's is one of Scotland's largest and most successful motor groups, operating a diverse portfolio of luxury, niche and volume franchises from 69 franchise outlets throughout the UK.