Trainee Service Advisor — Training & Growth (Edinburgh)

Park's Motor Group; City of Edinburgh; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Access to Company Pension Scheme

Colleague Introductory Scheme

Discounts on new and used cars

Death in service benefit

Discounted Servicing

Subsidised car purchase scheme

Employee Assistance Programme

24/7 remote GP

Medical second opinions

Unlimited mental health support

Physiotherapy help and advice

Savings and discounts on shopping

Financial and legal support

Wellbeing assistance

Job summary

Park's Motor Group in Edinburgh is seeking a Trainee Service Advisor to join our Douglas Park BMW / MINI service centre. You will support the team with administration for our manufacturers and customers, processing invoices and data, while delivering excellent service.

You will develop skills in database management, customer communication and routine office tasks, with clear progression opportunities within the group.

Qualifications

• Proficient with Microsoft Office suite including Word and Excel.
• Excellent attention to detail is essential.
• Strong communication skills with a confident telephone manner.
• Polite and professional in all customer interactions.
• Good numeracy and data handling abilities.
• Able to adapt to varying tasks and priorities.
• Demonstrates a proactive willingness to learn and develop.

Responsibilities

• Assist the team with daily workload and administration.
• Process invoices, paperwork, and customer details.
• Liaise with customers delivering high service standards.
• Maintain, create and update databases.
• Ensure high quality and consistent work output.
• Communicate in a confidential, professional manner.
• Continue developing personal skills and knowledge.

Skills

Microsoft Office

Excel

Word

Email packages

Attention to detail

Communication

Telephone manner

Numeracy

Adaptability

Willingness to learn

Job description

Park's Motor Group in Edinburgh is seeking a Trainee Service Advisor to join our Douglas Park BMW / MINI service centre. You will support the team with administration for our manufacturers and customers, processing invoices and data, while delivering excellent service.

You will develop skills in database management, customer communication and routine office tasks, with clear progression opportunities within the group.