Service Advisor

Perfect Placement; Chipping Sodbury; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Salary up to £31,844 per annum

Performance-related bonus up to £503/月

22 days annual leave plus 8 bank hols

In-house and manufacturer training

Workplace pension scheme

Professional environment

Job summary

Perfect Placement represents a franchise-approved car dealership in Yate, South Gloucestershire, seeking a Vehicle Service Advisor to join a busy Service Department. The role offers a competitive salary, a bonus scheme, and clear career development opportunities.

The position involves greeting customers, liaising with the workshop, upselling services, and maintaining customer communication. It requires strong customer service, IT proficiency, and a valid UK driving licence.

Qualifications

• Experience as a Vehicle Service Advisor or similar in the motor trade preferred.
• Strong customer service and communication skills essential.
• A UK driving licence with minimal points is mandatory

Responsibilities

• Greet customers professionally in the Service Department and book vehicles in for repairs.
• Liaise with the workshop to track work progress.
• Advise and upsell on additional products and services where appropriate.
• Maintain communication with customers regarding their vehicle's status.
• Take payments for completed work and process associated administrative tasks.
• Support the Aftersales Team in achieving departmental targets and delivering high levels of customer satisfaction.
• Build long-term relationships with customers, ensuring a first-class service experience.
• Assist with warranty authorisation procedures and liaise with manufacturers as required.

Skills

Customer service

Communication

Teamwork

IT proficiency

Tools

Kerridge DMS

Job description

We are recruiting on behalf of our client, a franchise-approved car dealership in Yate, South Gloucestershire, for the position of Vehicle Service Advisor. This is an excellent Service Advisor opportunity for a skilled professional to join a busy and forward-thinking Service Department offering a competitive salary, bonus scheme, and career development opportunities.

Benefits:

• Salary up to £31,844 per annum


• Performance-related bonus scheme earning up to an additional £503 per month


• 22 days annual leave plus 8 bank holidays


• Full in-house and manufacturer-accredited training


• Workplace pension scheme


• Opportunity to work in a professional, innovative, and rewarding environment


• Working hours Monday to Friday, 8:00am to 6:00pm, with 1 in 2 Saturdays, 8:00am to 1:00pm

Duties of a Service Advisor:

• Greet customers professionally in the Service Department and book vehicles in for repairs


• Liaise extensively with the workshop to track work progress


• Advise and upsell on additional products and services where appropriate


• Maintain communication with customers regarding their vehicle's status


• Take payments for completed work and process associated administrative tasks


• Support the Aftersales Team in achieving departmental targets and delivering high levels of customer satisfaction


• Build long-term relationships with customers, ensuring a first-class service experience


• Assist with warranty authorisation procedures and liaise with manufacturers as required

Requirements of a Service Advisor:

• Previous experience as a Vehicle Service Advisor or similar role within the motor trade is preferred


• Strong customer service and communication skills essential


• Passion for automotive industry and manufacturer products


• Organisational skills coupled with IT proficiency; experience with Kerridge DMS is advantageous but not essential


• A UK driving licence with minimal points is mandatory


• Ability to work effectively in a team and achieve sales and service targets