Service Advisor

Perfect Placement; Penarth, Dinas Powys; On-site; GBP 28,000 - 29,500; Full time

Benefits offered by this job

Staff vehicle discounts

Staff events twice a year

Meals provided

Manufacturer training

Job summary

Perfect Placement is recruiting for a Vehicle Service Advisor in Cardiff. You will manage customer expectations, liaise with the workshop, and handle multiple customer interactions daily at a busy dealership.

The role requires excellent communication, strong organisational skills, and IT literacy with dealership software such as Keyloop. A full UK driving licence is essential for day-to-day duties.

Qualifications

• Proven experience as a Vehicle Service Advisor or similar in the automotive industry.
• Excellent communication and organisational skills.
• IT literacy with dealership software such as Keyloop.
• Full UK driving licence with minimal points.

Responsibilities

• Manage customer expectations by providing exemplary service and communication.
• Liaise with the workshop to track work-in-progress, providing timely updates to customers.
• Handle between 10-28 customer interactions daily at a busy dealership.
• Upsell additional products and services to maximise customer satisfaction and department revenue.
• Allocate tasks efficiently among team members to support a collaborative environment.
• Maintain accurate records using dealership software, preferably Keyloop.
• Deliver high levels of customer satisfaction through professional communication.
• Work with the Service Manager and other advisors to meet department goals.

Skills

Customer service

Communication

Organisational skills

Driving licence

Tools

Keyloop

Job description

We are recruiting on behalf of our client, a reputable franchise-approved car dealership in Cardiff, for an experienced Vehicle Service Advisor. This is an excellent opportunity for a motivated professional to join a well-established dealership with long-term career prospects.

Benefits:

• Basic salary of between £28,000 and £29,500 per annum, dependent on experience.
• On-target earnings of approximately £35,000+ per annum, based on customer service performance.
• 22 days annual holiday allowance plus 8 bank holidays, increasing with service tenure up to 25 days.
• Staff purchase discounts on vehicles, parts, servicing, and labour.
• Manufacturer-accredited training to support professional development.
• Additional benefits including expenses paid for bi-annual staff events (summer and Christmas parties), achievement awards, and meals.
• Present long-standing, reputable multi-franchise car dealer group with over 60 years of success.

Working hours: Monday to Friday, 8:00am to 5:30pm, with 1 in 3 Saturday mornings, 8:30am to 1:00pm.

Duties of a Service Advisor:

• Manage customer expectations by providing exemplary service and communication.
• Liaise with the workshop to track work-in-progress, ensuring timely updates for customers.
• Handle between 10-28 customer interactions daily at a busy dealership as a Service Advisor.
• Upsell additional products and services to maximise customer satisfaction and department revenue.
• Allocate tasks efficiently among team members, supporting a collaborative working environment.
• Maintain accurate and detailed records using dealership management systems, ideally with experience in Keyloop.
• Deliver high levels of customer satisfaction through professional and personable communication.
• Work closely with the Service Manager and fellow advisors to achieve department goals.

Requirements of a Service Advisor:

• Proven experience as a Vehicle Service Advisor or similar role within the automotive industry.
• Excellent communication and organisational skills.
• IT literacy, preferably with experience using Keyloop or similar dealership management software.
• Ability to deliver exceptional customer service consistently.
• Full UK driving licence with minimal points.
• Strong organisational skills and a proactive approach to customer engagement.

This role offers a great platform for career advancement within a reputable, long-established automotive group. If you are committed to delivering excellent customer service and want to progress within the automotive service environment, this opportunity is ideal.