Service Advisor

Perfect Placement; Eynsham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Salary up to £32k

OTE around £35k

22 days leave + 8 bank holidays

Manufacturer-approved training

Pension

Staff discounts

Career progression

Weekdays 7:45–5:30

Job summary

Perfect Placement is recruiting a Vehicle Service Advisor for a franchise-approved dealership in Witney, Oxfordshire. This role offers a basic salary up to £32,000 with on-target earnings around £35,000, plus 22 days leave, 8 bank holidays, and comprehensive training.

You will liaise with the workshop, keep customers updated on progress, and upsell services to maximise workshop revenue. The ideal candidate has strong customer service skills, excellent time management, and IT literacy, with

Qualifications

• Previous experience as a Service Advisor is beneficial but not essential.
• Strong customer service skills with an ability to communicate effectively.
• Well-organised with excellent time management skills.
• IT literate; familiarity with systems such as Keyloop or Autoline is highly desirable.
• A full UK driving licence with minimal points.
• Ability to deliver exceptional customer service and handle multiple tasks efficiently.
• A proactive approach to upselling and maximising workshop revenue.

Responsibilities

• Greet customers in the Service Department and manage customer expectations.
• Liaise extensively with the workshop team to monitor work in progress.
• Keep customers informed on the progress of their vehicle repairs and servicing.
• Allocate workloads to Vehicle Technicians to ensure deadlines are met.
• Upsell additional products and services where appropriate to enhance customer satisfaction.
• Ensure a smooth customer journey from arrival to departure.
• Maintain high standards of customer service and satisfaction at all times.

Skills

Customer service

Time management

IT literacy

Driving licence

Upselling

Communication

Tools

Keyloop

Autoline

Job description

We are recruiting on behalf of our client for the position of Vehicle Service Advisor at their franchise-approved dealership in Witney, Oxfordshire. This is an excellent opportunity for experienced and aspiring Service Advisors to join a reputable, family-run business with over 40 years of success.

Benefits for the successful Service Advisor:

• Basic salary up to £32,000 per annum, dependent on experience
• On-target earnings around £35,000 per annum including performance-related bonuses
• 22 days annual leave plus 8 bank holidays
• Full manufacturer-approved training programmes
• Company pension scheme
• Staff purchase discounts on fuel, vehicles, parts, services, and MOT tests
• Long-term career progression within a well-established family-run business
• Working hours from 7:45 am to 5:30 pm, Monday to Friday, with no weekends required

Duties of the Service Advisor:

• Greet customers in the Service Department and manage customer expectations
• Liaise extensively with the workshop team to monitor work in progress
• Keep customers informed on the progress of their vehicle repairs and servicing
• Allocate workloads to Vehicle Technicians to ensure deadlines are met
• Upsell additional products and services where appropriate to enhance customer satisfaction
• Ensure a smooth customer journey from arrival to departure
• Maintain high standards of customer service and satisfaction at all times

Requirements:

• Previous experience as a Service Advisor is beneficial but not essential
• Strong customer service skills with an ability to communicate effectively
• Well-organised with excellent time management skills
• IT literate; familiarity with systems such as Keyloop or Autoline is highly desirable
• A full UK driving licence with minimal points
• Ability to deliver exceptional customer service and handle multiple tasks efficiently
• A proactive approach to upselling and maximising workshop revenue

This Vehicle Service Advisor role offers a rewarding career with a well-respected dealership, excellent earning potential, and ongoing professional development. If you are committed to delivering outstanding customer service and want to join a supportive team, this position is not to be missed.