Service Advisor

Career Choices Dewis Gyrfa Ltd; East Midlands; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Monthly bonus

Staff healthcare

Pension

Staff discounts

Gym membership

Full training

Job summary

Career Choices Dewis Gyrfa Ltd on behalf of a reputable dealership in Hereford, Herefordshire, is seeking a Vehicle Service Advisor with 2-3 years’ experience in a customer-facing role within automotive. You will be the primary contact in the Service Department, greet customers, record vehicle details and liaise with workshop staff to update status.

The role offers a competitive salary up to £30,000, a monthly bonus scheme, manufacturer training, a generous holiday entitlement, pension,

Qualifications

• 2-3 years’ experience as a Vehicle Service Advisor or in a similar customer-facing role within the automotive industry.
• Strong communication and organisational skills.
• A clean UK driving licence with minimal points.
• IT literacy; Kerridge/ADP experience preferable.

Responsibilities

• Act as the primary point of contact for customers in the Service Department.
• Greet customers and record vehicle details efficiently.
• Liaise with workshop staff to chase work in progress and update customers on vehicle status.
• Upsell additional products and services to enhance customer satisfaction.
• Organise collection and delivery of courtesy vehicles where applicable.
• Ensure a high standard of customer service at all times.
• Maintain accurate service records and documentation.
• Liaise with the manufacturer for warranty authorisation and procedures as needed.

Skills

Customer service

Communication skills

IT literacy

Driving licence

Tools

Kerridge

ADP

Job description

We are recruiting on behalf of our client for the position of Vehicle Service Advisor at a reputable dealership in Hereford, Herefordshire.

This is an excellent opportunity for an experienced professional to join a well-established team within a franchise-approved dealership.

The Vehicle Service Advisor role offers a competitive salary, comprehensive training, and a range of employee benefits.

• Salary up to £30,000 per annum, depending on experience
• Monthly incentivised bonus scheme of over £6,000 annually
• Full manufacturer-authorised training
• Holiday allowance starting at 23 days plus bank holidays, increasing with service
• Company pension scheme
• Personal healthcare
• Staff discounts on retail and services
• Discounted gym membership
• Career progression opportunities within a highly regarded employer Duties as a Service Advisor will include:
• Act as the primary point of contact for customers in the Service Department
• Greet customers and record vehicle details efficiently
• Liaise with workshop staff to chase work in progress and update customers on vehicle status
• Upsell additional products and services to enhance customer satisfaction
• Organise collection and delivery of courtesy vehicles where applicable
• Ensure a high standard of customer service at all times
• Maintain accurate service records and documentation
• Liaise with the manufacturer for warranty authorisation and procedures as needed
• Assist in promoting the dealership's brand and services
• Requirements: - 2-3 years’ experience as a Vehicle Service Advisor or in a similar customer-facing role within the automotive industry
• Strong communication and organisational skills
• IT literacy; experience with Kerridge, ADP or similar systems is preferable
• A clean UK driving licence with minimal points
• Ability to deliver excellent customer service and upsell where appropriate
• Knowledge of warranty procedures is advantageous but not essential This position offers a rewarding career path within an award-winning company renowned for staff development and customer satisfaction.

If you possess the necessary experience and skills, this Vehicle Service Advisor role in Hereford, Herefordshire, is an opportunity not to be missed.