Service Advisor

Confidential; Chester; Vor Ort; GBP 30.000 - 38.000; Vollzeit

Benefits dieser Stelle

Manufacturer training

Career progression

Overtime paid

Zusammenfassung

Richard Abson Group is assisting a premium automotive dealership in Chester to find an experienced Service Advisor / Service Receptionist. You will be the first point of contact for customers, handling service bookings and providing progress updates while explaining technical information in a friendly, accessible manner.

With a base of £30,000 and a realistic £38,000 OTE, the role includes overtime and ongoing manufacturer training within a forward-thinking environment embracing hybrid and

Qualifikationen

• Minimum of 1 year's experience as a Service Advisor or in a similar aftersales role within a franchised main dealership.
• A passion for delivering outstanding customer service with a proactive sales approach.
• Excellent communication and organisational skills.
• A professional and customer-focused approach.
• Experience using Kerridge and 1 Link would be advantageous, although not essential.

Aufgaben

• Be the first point of contact for customers and manage service bookings.
• Provide vehicle progress updates and explain technical information clearly.
• Identify opportunities to promote service plans and additional aftersales products.
• Deliver an exceptional aftersales experience with a proactive sales mindset.

Kenntnisse

Customer service

Sales

Communication

Organisational skills

Tools

Kerridge

1 Link

Jobbeschreibung

Role - Service Advisor / Service Receptionist

Location - Chester

Salary - £30,000 Basic Salary £38,000 Realistic OTE Overtime Available

1 in 4 Saturday Mornings

Richard Abson Group is delighted to be assisting a prestigious automotive dealership in Chester in their search for an experienced Service Advisor / Service Receptionist.

Representing one of the industry's leading premium brands, this dealership forms part of a highly respected dealer group renowned for investing in its people. You'll benefit from ongoing manufacturer training, genuine career progression, and the opportunity to work within a modern, forward-thinking business embracing the latest hybrid and electric vehicle technology.

As the first point of contact for customers, you'll play a key role in delivering an exceptional aftersales experience. You'll manage service bookings, provide vehicle progress updates, explain technical information in a customer-friendly manner, and identify opportunities to promote service plans and additional aftersales products.

Working Hours:

• Monday to Friday, 8am-6pm
• 1 in 4 Saturday mornings, paid at overtime

What we're looking for:

• Minimum of 1 year's experience as a Service Advisor or in a similar aftersales role within a franchised main dealership
• A passion for delivering outstanding customer service with a proactive sales approach
• Experience using Kerridge and 1 Link would be advantageous, although not essential
• Excellent communication and organisational skills
• A professional and customer-focused approach

Salary & Benefits:

• £30,000 basic salary
• £38,000 realistic OTE
• Uncapped bonus opportunities, including hours sold, service plans and upsell/cross-sell performance
• Current team members are consistently exceeding their bonus targets
• 1 in 4 Saturday mornings, paid at overtime
• Manufacturer training and genuine career progression
• Opportunity to work with the latest hybrid and electric vehicle technology

If you're an experienced Service Advisor or Service Receptionist looking to join a premium main dealership that genuinely invests in its people, we'd love to hear from you.