Service Advisor

The Recruitment Solution; Carlisle; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Bonus scheme

Leave allowance

Pension & life

Vehicle purchase

Service discounts

Volunteer day

Childcare vouchers

Cycle to work

Gym membership

Perks at Work

Job summary

The Recruitment Solution is assisting a Carlisle-based dealership in finding a Service Advisor to join their team. You will be the first point of contact for customers at the service reception, ensuring a smooth check-in and warm welcome.

Experience with Kerridge is highly desirable. You will manage bookings, raise and close work cards, secure authorisations, coordinate with the workshop, and arrange courtesy cars via One Link while aiming to upsell services.

Qualifications

• Experience in a main dealer environment.
• Kerridge (DMS) experience preferred.
• Able to greet customers and manage service reception.

Responsibilities

• Meet and greet customers at service reception.
• Book in vehicles for service.
• Raise and close job cards.
• Obtain authorisations for work.
• Liaise with workshop on work in progress.
• Arrange courtesy cars using One Link.
• Costing, invoicing, customer handovers and upselling.

Skills

Customer service

Administration

Kerridge experience

RTC

One Link

Tools

Kerridge ERP

Job description

Service Advisors,
Interested in earning a market leading salary of £40,000+ OTE as a Service Advisor, with amazing benefits? If so, The Recruitment Solution have the perfect role for you! This Service Advisor opportunity is based within our clients successful, dealership based in the Carlisle area.

The ideal Service Advisor candidate will have main dealer experience, excellent customer service and administration skills coupled with Kerridge experience. If you have experience with RTC and One Link this would also be a distinct advantage.

Service Advisor Benefits include:

• Industry leading package bonus scheme with uncapped earnings and an upsell bonus
• 33 days annual leave. in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Childcare voucher scheme
• Cycle to work purchase scheme
• Discounted Gym membership
• Access to Perks at Work discount website

Service Advisor Requirements:

• You will be responsible for meeting and greeting customers into the service reception
• Booking in vehicles
• Raising and closing job cards
• Gaining authorisations for work to be carried out
• Liaising with the workshop in regards to work in progress
• Arranging courtesy cars using the one link system
• Costing, invoicing, customer handovers and up-selling.