Aftersales Service Advisor – Customer Experience Lead

Auto Skills UK; Cheltenham; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

30 days annual leave including Bank/H

Job summary

Auto Skills UK in Cheltenham is seeking an experienced Service Advisor to join a professional automotive aftersales team. You will be the key link between customers, the workshop and the Parts Department, helping ensure every vehicle visit runs smoothly from booking through to collection.

This is a full-time, permanent role offering excellent training, benefits and genuine progression within a modern dealership, with a salary of £33,000 basic and OTE.

Qualifications

• Previous experience as a Service Advisor or Aftersales Advisor in an automotive or dealership setting.
• Excellent communication and customer service skills.
• Strong administration and time-management ability.

Responsibilities

• Booking vehicles in for servicing, maintenance and repair work.
• Keeping customers updated throughout their vehicle's journey.
• Liaising with Vehicle Technicians and the Parts Department.
• Explaining additional work requirements and associated costs.
• Scheduling and recording workshop activity.
• Preparing job cards, orders and invoices.
• Supporting aftersales administration and file auditing.
• Maintaining accurate customer and vehicle records.
• Delivering an excellent customer experience from booking through to collection.

Skills

Service Advisor

Aftersales Advisor

Job description

Auto Skills UK in Cheltenham is seeking an experienced Service Advisor to join a professional automotive aftersales team. You will be the key link between customers, the workshop and the Parts Department, helping ensure every vehicle visit runs smoothly from booking through to collection.

This is a full-time, permanent role offering excellent training, benefits and genuine progression within a modern dealership, with a salary of £33,000 basic and OTE.