Service Advisor

Octane Recruitment; Slough; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Bonus / OTE opportunity

31 days holiday (33 with service)

Birthday day off

Pension scheme

Job summary

Octane Recruitment is seeking a Service Advisor for a busy dealership in Slough. You will act as the key link between customers, the workshop and parts teams, delivering a professional service and keeping customers updated throughout their vehicle visit.

Role requires a full UK driving licence and the right to work in the UK. Salary up to £32,000 plus bonus with an OTE of £38,000 per annum. Standard hours are Mon-Fri 8am-6pm, Saturdays on a rota.

Qualifications

• Right to work in the UK and a full UK driving licence.
• Experience in a Service Advisor/Aftersales or customer-facing automotive role is advantageous.
• Strong administration, organisation and time management skills.
• Able to work well as part of a team and liaise with workshop, parts and colleagues.
• Flexible, proactive approach; manage bookings, updates, invoicing and paperwork in a busy environment.

Responsibilities

• Welcome customers and provide a professional, helpful service throughout their vehicle visit.
• Book service and repair work, prepare job records and ensure all customer and vehicle information is recorded accurately.
• Track vehicle progress through the workshop and keep customers informed with clear updates.
• Work closely with technicians, workshop colleagues and the parts department to support smooth daily operations.
• Explain required work, timescales and costs to customers in a clear and professional manner.
• Support the aftersales team with administration, invoicing, service bookings and related paperwork.
• Promote additional relevant services where appropriate while maintaining high standards of customer satisfaction.

Skills

Customer service

Administration

Time management

Teamwork

Communication

Job description

Service Advisor role for a busy dealership, working within a customer-focused aftersales department and acting as the key link between customers, the workshop and parts teams. This is a great opportunity for someone who enjoys delivering a professional service, keeping customers updated and supporting an efficient service operation.

Must have the right to work in the UK and a full UK driving licence.

Location: Slough

Salary: Up to £32,000 basic plus bonus, OTE £38,000 per annum

Job type: Permanent / full-time role

Working Hours: Monday to Friday, 8am - 6pm, Saturday mornings on a rota

Service Advisor Benefits

• Competitive salary package with bonus / OTE opportunity
• 31 days holiday, rising to 33 with service
• Additional day off to celebrate your birthday
• Contributory pension scheme and life assurance
• 24/7 Employee Assistance Programme for confidential support
• Employee discounts on vehicles, MOTs, parts and servicing
• Manufacturer-accredited training and clear career progression opportunities
• Ongoing support, coaching and development within a family-run business

Service Advisor Requirements

• Previous experience in a Service Advisor, Aftersales Advisor or customer-facing automotive role would be advantageous
• Strong customer service skills with the confidence to build rapport and communicate clearly with customers
• Excellent administration, organisation and time management skills, with good attention to detail
• Able to work well as part of a team and liaise effectively with workshop, parts and wider dealership colleagues
• Flexible and proactive approach, with the ability to manage bookings, customer updates, invoicing and service paperwork in a busy environment

Service Advisor role

• Welcome customers and provide a professional, helpful service throughout their vehicle visit.
• Book service and repair work, prepare job records and ensure all customer and vehicle information is recorded accurately.
• Track vehicle progress through the workshop and keep customers informed with clear updates.
• Work closely with technicians, workshop colleagues and the parts department to support smooth daily operations.
• Explain required work, timescales and costs to customers in a clear and professional manner.
• Support the aftersales team with administration, invoicing, service bookings and related paperwork.
• Promote additional relevant services where appropriate while maintaining high standards of customer satisfaction.