Service Advisor

Mon Motors; Cheltenham; On-site; GBP 21,000 - 32,000; Full time

Job summary

Mon Motors Limited is seeking a Service Advisor to be the primary point of contact for customers during their vehicle’s time on site. You will ensure a seamless service experience, coordinating workshop scheduling and communications to keep customers informed from start to finish.

The ideal candidate will have excellent administration and communication skills, experience in a customer-focused role, and a genuine passion for delivering exceptional service with meticulous attention to detail.

Qualifications

• Excellent administration and communication skills to manage customer interactions and workshop scheduling.
• Experience in a customer-focused role, preferably within the automotive industry.
• Genuine passion for delivering exceptional customer service and strong attention to detail.

Responsibilities

• Be the main point of contact for customers during their vehicle's on-site time.
• Coordinate workshop scheduling and customer communications.
• Contribute to delivering an outstanding service experience from start to finish.

Skills

Administration

Communication

Interpersonal skills

Customer service

Job description

As a Service Advisor, you’ll be the key point of contact for customers throughout their vehicle’s time on site. You’ll play a vital role in ensuring our customers receive an outstanding service experience from start to finish

• Excellent administration, communication, and interpersonal skills to manage customer interactions and workshop scheduling.
• Experience in a customer-focused role — ideally within the automotive industry (though this isn’t essential).
• A genuine passion for delivering exceptional customer service.
• Strong organisational skills and attention to detail.