Service Advisor

Perfect Placement UK Ltd; Warrington; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

34 days holiday

Bonus schemes

Wellness support

Training opportunities

Employee discount

Growth opportunities

Job summary

Perfect Placement UK Ltd in Warrington is seeking a customer-focused Service Advisor to join our motor retail team. You will be the primary contact for customers needing servicing, repairs and maintenance, delivering a seamless, professional experience that drives service sales and loyalty.

Key responsibilities include welcoming customers, explaining services, upselling where appropriate, recording details accurately, and coordinating with workshop staff to keep vehicles moving smoothly.

Qualifications

• Previous experience as a Service Advisor or automotive customer service role.
• Ability to communicate clearly with customers and colleagues.
• Strong organisational skills and attention to detail.

Responsibilities

• Warmly welcome customers and ensure they feel valued.
• Explain services, repairs and products offered to customers.
• Upsell services, warranties, accessories and loyalty memberships.
• Record vehicle details and service requirements accurately.
• Follow up with customers to ensure satisfaction and repeat business.
• Manage service and parts sales, including warranty policies.
• Maintain professional reception areas and accurate invoicing.
• Coordinate with workshop staff for smooth scheduling.
• Handle appointments, paperwork and customer records efficiently.

Skills

Customer service

Upselling

Communication

Organization

Vehicle knowledge

Job description

• Leading Motor Retail Group with great benefits!

We are a well-established motor retail group with many years of industry experience, operating across the Northwest with multiple branches representing top automotive brands. Recognised for excellence, innovation, and outstanding customer service, we are seeking a motivated and customer-focused Service Advisor to join our vibrant Warrington team. This is an excellent opportunity to develop your career within a company that values professionalism, growth, and employee wellbeing.

What We Offer

• Competitive basic salary of £30,000 with potential earnings exceeding £38,000 with bonuses


• Up to 34 days of paid holiday annually


• Performance-based bonus schemes


• Recognition awards such as Employee of the Month


• Employee discount schemes on products and services


• Confidential Wellness and Wellbeing support


• Ongoing training and professional development opportunities


• A dynamic and supportive working environment focused on delivering exceptional customer service

As a Service Advisor, you will serve as the primary point of contact for customers requiring vehicle servicing, repairs, or maintenance. Your role is to deliver a seamless, professional experience that enhances customer satisfaction, maximises service sales, and builds long-term loyalty. Managing communication efficiently and accurately documenting customer requirements are key to success in this role.

Key Responsibilities

• Welcome customers warmly, ensuring they feel valued and confident in our service.


• Clearly communicate the range of services, repairs, and additional products available.


• Promote and upsell services, warranties, accessories, and loyalty memberships to boost departmental performance.


• Accurately record customer vehicle details, service requirements, and obtain necessary authorisations.


• Follow up with customers using structured systems to ensure satisfaction and future business.


• Manage service and parts sales, including warranty policies and promotional offers.


• Ensure reception areas are professional, well-maintained, and adequately staffed.


• Oversee accurate invoicing and job costing to maintain financial integrity.


• Liaise effectively with workshop staff to ensure smooth scheduling and vehicle flow.


• Maintain high standards of customer service, resolving issues promptly and courteously.


• Handle administration tasks related to appointments, paperwork, and customer records efficiently.


• Excellent communication skills, both verbal and written, with the ability to engage effectively with customers and colleagues.


• Strong organisational skills and exceptional attention to detail.


• Ability to record and handle detailed information accurately.


• Customer-focused mentality with a professional and friendly approach.


• Previous experience as a Service Advisor or in a similar automotive customer service role is preferred.


• Technical knowledge of vehicle servicing, repairs, and warranty procedures is advantageous.