Service Advisor

Jago Consultants; Camberley; On-site; GBP 21,000 - 28,000; Full time

Job summary

Jago Consultants is assisting a prestige car dealership in recruiting a Service Advisor to join a friendly team. You will welcome customers, book vehicles into the workshop, and coordinate with technicians to ensure on-time delivery.

The role emphasizes delivering excellent customer service, building customer rapport, and pursuing upsell opportunities while maintaining CSI standards and accurate administrative records.

Qualifications

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving license

Responsibilities

• Greet customers warmly and professionally.
• Book vehicles into the technical workshop.
• Liaise with workshop to track progress and meet promised times.
• Provide updates to customers while cars are in the workshop.
• Upsell opportunities and maintain relationships with customers.
• Maintain product knowledge and training through manufacturer-led sessions.
• Keep orderly administration and housekeeping of your work.

Skills

Customer service

Communication

Teamwork

Driving license

Job description

We are working with a Prestige Car Dealership, who are actively looking for a Service Advisor to join their friendly team.

Senior Service Advisor Duties include:
You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position, including:

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving license

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.