Service Advisor

Sinclair Group; Cardiff; On-site; GBP 27,000 - 32,000; Full time

Job summary

A reputable automotive service company in Cardiff is seeking an experienced Service Advisor to enhance customer experience in their workshop. Responsibilities include managing bookings, communicating with customers, and ensuring accurate administration. Ideal candidates will possess strong communication skills and a passion for customer service. The position offers a competitive salary of £27,500, with opportunities for bonuses and various employee benefits.

Benefits

30 days annual leave

Birthday day off

Contributory Pension Scheme

Enhanced Maternity/Paternity pay

Staff discounts and free MOT

Employee Assistance programme

Development opportunities

Qualifications

• Experience within the motor industry is preferred, but enthusiasm and a positive attitude are key.
• Ability to explain complex information accurately and concisely to customers.
• Good core administration skills.

Responsibilities

• Create and manage customer workshop bookings.
• Communicate workshop advice to customers effectively.
• Demonstrate computer literacy and knowledge of IT systems.

Skills

Customer service

Communication skills

Organizational skills

IT literacy

Multi-tasking

Education

Full UK driving licence

Job description

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. A large part of what a Service Advisor position involves is:

• Creating and managing customer workshop bookings
• Preparation for customer visit
• Communicate workshop advice to customer, ensuring customer is able to understand and make an informed decision to additional work identified and required.
• Competent in ability to use digital tools in a paperless work environment
• Deliver on customer first and modern luxury principles

• Attention to detail and accuracy in all work processes such as costing, digital job card, filing and recording of all customer communications.

  We are currently seeking an experienced Service Advisor to join the Aftersales team at our newly acquired Skoda Newport business. The ideal candidate would have experience within the motor industry; however, we are keen to hear from individuals who have a positive attitude and a high level of enthusiasm as training will be provided. A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.

• Demonstrate computer literacy and knowledge of IT systems and applications.
• The ability to multi-task and be highly adaptable within a busy environment
• Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers
• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop
• Ability to prioritise your workload
• Ability and willingness to work with defined processes and guidelines
• Good core administration skills
• A full UK driving licence
• Full time: 40 hours a week Monday to Friday between the hours of 8:00am to 5:30pm
• Saturday Rota: 8.30am to 12.30pm as overtime on a rota.
• Position pays: £27,500 basic plus monthly bonus.
• 30 days annual leave per year (including bank holidays) that will increase with length of service
• Birthday day off
• Contributory Pension Scheme
• Enhanced Maternity/Paternity and Adoption payment
• Manufacturing specific training along with inhouse training
• Staff discounted parts and servicing plus a free MOT every year
• Recognition of length of service at 5,10,20,30 & 40 years anniversary
• Life Assurance (death in service benefit)
• Staff Car Scheme
• Colleague Referral Scheme / Customer Referral Schemes
• Cycle to Work Scheme
• Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
• Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
• Development opportunities within the Sinclair Group