Service Advisor

autoskills-uk; Bushey; On-site; GBP 28,000 - 45,000; Full time

Job summary

A leading automotive service company in Bushey is seeking a Service Advisor to manage customer bookings and ensure service excellence. The ideal candidate should have experience in a similar role and proficiency in DMS systems like Kerridge. Responsibilities include meeting customers, updating them on service issues, and upselling products. Strong customer service skills and a full UK Driving Licence are essential. The role offers a basic salary of £28,000 with OTE of £40,000 - £45,000.

Qualifications

• Must have previous experience as a Service Advisor.
• Knowledge of Kerridge / 1 link / Pinnacle systems or similar DMS System.
• Must be customer focused and presentable.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading and attend to customer requirements.
• Meet and greet service customers to identify their service needs.
• Update customers regarding technical issues.
• Handle customer complaints.
• Identify upselling opportunities.

Skills

Previous experience as a Service Advisor

Kerridge / 1 link / Pinnacle systems knowledge

Money motivated with confidence in up selling

Fully customer focused

Ability to thrive within a busy service department

Full clean UK Driving Licence

Job description

SERVICE ADVISOR

Basic Salary - £28,000
OTE - £40,000 - £45,000
Working Hours - Monday - Friday 8am till 6pm & 1 in 4 Saturdays 8am till 12pm (paid at overtime)
Location - Watford

Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities of a Service Advisor

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
• Meeting and greeting service customers and identifying their service requirements.
• Updating customers with technical issues.
• Dealing with complaints.
• Seize opportunities for up selling products.

Skills and Qualifications of a Service Advisor

• Must have previous experience as a Service Advisor.
• Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
• Must be money motivated with confidence in up selling.
• Must be fully customer focused, presentable and professionally dressed.
• Ability to thrive within a busy service department.
• Full clean UK Driving Licence.

Please contact Kelsey White @ Auto Skills and quote job number: 43583