Service Advisor

Perfect Placement UK Ltd; Brentwood; Presencial; GBP 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus

Descripción de la vacante

Perfect Placement UK Ltd. is seeking an experienced Service Advisor to join a busy Brentwood service department. You will be the main point of contact for customers, coordinating bookings, requirements and workshop plans to ensure smooth operations and exceptional service.

The role offers a competitive salary up to £35,000 with an achievable £38,000 OTE, plus a bonus opportunity. Working Monday to Friday, 8am to 6pm, you’ll be supported by a well-run team within a franchised dealership setting.

Formación

• Experience in a service-advisor role within a franchised dealer, independent workshop or similar environment.
• Strong customer service skills and ability to manage expectations.
• Good organisational ability and attention to detail.
• Clear communication with technicians and management.
• Ability to upsell or recommend additional services professionally.

Responsabilidades

• Manage customer service enquiries and act as the main point of contact throughout the service process.
• Accurately book in vehicles, record requirements and ensure jobs are clearly planned for the workshop.
• Provide timely updates on progress, timelines and recommended work.
• Build strong relationships with customers to encourage repeat business and referrals.
• Ensure all documentation is completed correctly and in line with dealership standards.
• Support the service department with effective scheduling and communication.

Conocimientos

Customer service

Workshop knowledge

Upselling

Organization

Communication

Descripción del empleo

Are you an experienced Service Advisor looking for a busy role where your customer service skills and workshop knowledge genuinely make a difference? We are recruiting for a Service Advisor to join our client’s established team in Brentwood, Essex, supporting the day-to-day running of the service department while delivering an exceptional experience for every customer.

• - Competitive basic salary up to £35,000 depending on experience
• - Achievable OTE of £38,000
• - Bonus opportunity to reward your performance
• - Monday to Friday working pattern, 8am to 6pm
• - Supportive working environment within a well-run service team

Duties:

• - Manage customer service enquiries and act as the main point of contact throughout the service process
• - Accurately book in vehicles, record requirements and ensure jobs are clearly planned for the workshop
• - Provide helpful updates on progress, timelines and any recommended work
• - Build strong relationships with customers to encourage repeat business and referrals
• - Ensure all documentation is completed correctly and in line with dealership standards
• - Support the service department with effective scheduling and communication

Requirements:

• - Previous experience as a Service Advisor within a franchised dealer, independent or similar workshop setting
• - Strong customer service skills with the confidence to manage expectations
• - Good organisational ability and attention to detail
• - Clear communication skills and the ability to work well with technicians and management
• - Ability to upsell or recommend additional services in a professional and helpful manner
• - Relevant experience in a service administration role is essential

Service Advisor is a key part of this vacancy, and we would love to hear from you if you recognise yourself in the responsibilities and standards above.

Contact James Gilchrist, Automotive Recruitment Specialist at Perfect Placement covering Brentwood and Essex, today to discover more about this fantastic opportunity.