Auto Service Advisor - Busy Workshop (Brentwood, Mon-Fri)

Perfect Placement UK Ltd; Brentwood; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Bonus

Job summary

Perfect Placement UK Ltd. is seeking an experienced Service Advisor to join a busy Brentwood service department. You will be the main point of contact for customers, coordinating bookings, requirements and workshop plans to ensure smooth operations and exceptional service.

The role offers a competitive salary up to £35,000 with an achievable £38,000 OTE, plus a bonus opportunity. Working Monday to Friday, 8am to 6pm, you’ll be supported by a well-run team within a franchised dealership setting.

Qualifications

• Experience in a service-advisor role within a franchised dealer, independent workshop or similar environment.
• Strong customer service skills and ability to manage expectations.
• Good organisational ability and attention to detail.
• Clear communication with technicians and management.
• Ability to upsell or recommend additional services professionally.

Responsibilities

• Manage customer service enquiries and act as the main point of contact throughout the service process.
• Accurately book in vehicles, record requirements and ensure jobs are clearly planned for the workshop.
• Provide timely updates on progress, timelines and recommended work.
• Build strong relationships with customers to encourage repeat business and referrals.
• Ensure all documentation is completed correctly and in line with dealership standards.
• Support the service department with effective scheduling and communication.

Skills

Customer service

Workshop knowledge

Upselling

Organization

Communication

Job description

Perfect Placement UK Ltd. is seeking an experienced Service Advisor to join a busy Brentwood service department. You will be the main point of contact for customers, coordinating bookings, requirements and workshop plans to ensure smooth operations and exceptional service.

The role offers a competitive salary up to £35,000 with an achievable £38,000 OTE, plus a bonus opportunity. Working Monday to Friday, 8am to 6pm, you’ll be supported by a well-run team within a franchised dealership setting.