Service Advisor

Perfect Placement; Birmingham; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading automotive service company in Birmingham is seeking a Service Advisor for a hybrid role to provide exceptional customer service and support in their busy Service Department. Key responsibilities include managing customer communications, updating vehicle records, and preparing invoices. Ideal candidates will have experience in a Service Advisor position and strong communication skills. The role offers a salary of up to £28,000 with the potential on-target earnings of around £35,000, along with excellent benefits including a hybrid working model.

Benefits

Competitive pay & bonus scheme

Hybrid working model

Comprehensive training

Career development opportunities

Exclusive discounts

Generous holiday entitlement

Qualifications

• Working experience within a Service Advisor role.
• Full UK driving license held for at least 6 months with fewer than 9 penalty points.

Responsibilities

• Deliver an outstanding customer experience from greeting to departure.
• Professionally communicate with customers about service and repair work.
• Produce Job Cards on in-house computer systems.
• Update Customers and Vehicle Records.
• Prepare and complete Invoices.
• Advise Customer on estimated costs of repairs.

Skills

Customer Focused

Excellent Communication

Experience in Service Advisor Role

Ability to Upsell

Familiarity with Motor Dealership Database Software

Job description

We are currently advertising on behalf of an Automotive Main Dealer who are currently recruiting for a Service Advisor (Hybrid Role - On-site and Remote) to assist in their busy Service Department in the Birmingham area.

Our Motor Trade Client is seeking a Service Advisor(Hybrid Role - On-site and Remote) who is high performing and can provide only the best level of customer service.

Benefits

• Competitive pay & bonus scheme
• Hybrid working model (after initial training)
• Comprehensive training at our residential induction academy
• Career development and progression opportunities
• Exclusive discounts on vehicles, services, parts, and more
• Generous holiday entitlement and voluntary leave options
• Supportive, inclusive work culture with active diversity networks

Requirements

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Full UK driving license held for at least 6 months with fewer than 9 penalty points
• Familiarity with using Motor Dealership Database Software

Duties of role

• Deliver an outstanding customer experience from greeting to departure
• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £28,000 with OTE of circa £35,000.

To apply for this Service Advisor position, please forward your CV to Archie Lawson, quoting the job reference number or call our office for a chat about this position.