Trainee Service Advisor

Park's Motor Group; Stirling; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

Employee discounts on cars

Employee assistance programme

Wellbeing support

Job summary

Park's Motor Group in Stirling is seeking a Trainee Service Advisor to join our Ford Stirling franchise. You will support our branch and its customers through essential administration services.

You will work with our friendly team, handling invoices, customer details, and database updates, while learning how to deliver a high standard of service. A willingness to learn and strong communication are key.

Qualifications

• Confidently use Microsoft Office, Excel and Word as well as email packages.
• Eye for detail.
• Polite and warm telephone manner.
• Adaptable to varying tasks.
• Desire and willingness to learn.

Responsibilities

• Help contribute towards the team's daily workload
• Process invoices, paperwork, and customer details
• Liaise directly with customers providing a second to none level of service
• Maintain, create and change in our databases
• Be able to, maintain a high consistent quality of work
• Communicate in a confidential, professional, and appropriate manner
• Continually develop your personal skills and knowledge

Skills

Attention to detail

Polite telephone manner

Adaptable

Willingness to learn

Team player

Tools

Microsoft Office

Excel

Word

Email packages

Job description

Park's Motor Group is seeking a bright, enthusiastic individual to take up a position as a Trainee Service Advisor based in our Ford Stirling franchise.

About the role:

You will work within our friendly team supporting our branch and its customers through the various administration services we provide for our manufacturers.

What you will do:

• Help contribute towards the team's daily workload
• Process invoices, paperwork, and customer details
• Liaise directly with customers providing a second to none level of service
• Maintain, create and change in our databases
• Be able to, maintain a high consistent quality of work
• Communicate in a confidential, professional, and appropriate manner
• Continually develop your personal skills and knowledge

Your skills & experience will include:

• The ability to confidently use Microsoft Office, Excel, and Word as well as email packages
• Have an eye for attention to detail
• Have a polite and warm telephone manner
• Be adaptable to varying tasks
• Have a desire and willingness to learn

As a Park's Motor Group employee you will receive:

For you:

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit

For you and your family:

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support
• Wellbeing assistance

This is a fantastic opportunity in Park's Motor Group. We can offer genuine scope for development and progression from a Service Advisor position and beyond. If you have the desire to learn and the drive to become a member of our team then we want to hear from you.