Service Administrator

Meridian Business Support Ltd; Wellington Heath; On-site; GBP 22,000 - 25,000; Full time

Job summary

Meridian Business Support Ltd is seeking a Temporary Service Administrator in Ledbury. The role is based in the Service Department, offering a busy, collaborative environment and realisation of essential admin duties.

The position supports customer service through updating systems, processing orders, scheduling work, and keeping records accurate, with a strong emphasis on organisation and proactive communication.

Qualifications

• Administration experience is essential.
• Strong customer service skills required.
• Excellent attention to detail is a must.
• Organised and able to manage own workload.
• Good team player with collaborative approach.
• Strong communication skills and proactive attitude.
• ERP experience is advantageous but not essential.

Responsibilities

• Maintain and update company systems accurately.
• Provide administrative support to the Service Team.
• Handle customer enquiries and service-related queries.
• Process orders and customer requests.
• Book service appointments and schedule work.
• Raise quotations and order spare parts.
• Update equipment and customer records.
• Chase outstanding orders and assist with timely dispatch of goods.
• Provide cover for other admin team members during holidays/absences.

Skills

Administration

Customer service

Attention to detail

Organised

Team player

Communication

Proactive

ERP experience

Tools

ERP systems

Job description

Temporary Service Administrator

Ledbury

Monday - Thursday: 8:30am - 5:00pm | Friday: 8:30am - 4:30pm

£13.10 per hour

Maternity cover position until at least November 2027, with a strong possibility of becoming permanent

We are currently recruiting for a Temporary Service Administrator to join a well-established business based in Ledbury. Working within the Service Department, you will provide vital administrative support, ensuring systems are kept up to date and helping the team deliver an excellent service to customers. This is a varied and fast-paced role that would suit someone who enjoys organisation, problem-solving, and working collaboratively with colleagues.

Key Responsibilities

• Maintaining and updating company systems accurately.
• Providing administrative support to the Service Team.
• Managing customer enquiries and assisting with service-related queries.
• Processing orders and customer requests.
• Booking service appointments and scheduling work.
• Raising customer quotations and ordering spare parts.
• Updating equipment and customer records.
• Chasing outstanding orders and supporting the timely dispatch of goods.
• Providing cover for other members of the administration team during holidays and absences.

About You

We are looking for someone who:

• Has previous administration experience.
• Has strong customer service skills.
• Possesses excellent attention to detail.
• Is organised and able to manage their own workload effectively.
• Enjoys working as part of a team.
• Has strong communication skills and a proactive approach.
• Experience using ERP systems would be advantageous but is not essential.