Service Administrator

Meridian Business Support Ltd; Ledbury; On-site; GBP 15,000 - 21,000; Full time

Job summary

Meridian Business Support Ltd is recruiting a Temporary Service Administrator for our client in Ledbury. Working within the Service Department, you will provide vital administrative support, keep systems up to date and help the team deliver excellent service to customers.

The role is Monday to Thursday 8:30am-5:00pm and Friday 8:30am-4:30pm, paying £13.10 per hour. It is a maternity cover position with a strong possibility of becoming permanent.

Qualifications

• Previous administration experience is essential.
• Strong customer service skills are required.
• Excellent attention to detail is a must.
• Excellent organisation and workload management.
• Good team player with proactive communication.
• ERP experience is advantageous but not essential.

Responsibilities

• Maintaining and updating company systems accurately.
• Providing administrative support to the Service Team.
• Managing customer enquiries and assisting with service-related queries.
• Processing orders and customer requests.
• Booking service appointments and scheduling work.
• Raising customer quotations and ordering spare parts.
• Updating equipment and customer records.
• Chasing outstanding orders and supporting the timely dispatch of goods.
• Providing cover for other members of the administration team during holidays and absences.

Skills

Administration experience

Customer service

Attention to detail

Organisation

Teamwork

Communication

Tools

ERP systems

Job description

Temporary Service Administrator

Ledbury

Monday - Thursday: 8:30am - 5:00pm | Friday: 8:30am - 4:30pm

£13.10 per hour

Maternity cover position until at least November 2027, with a strong possibility of becoming permanent

We are currently recruiting for a Temporary Service Administrator to join a well-established business based in Ledbury. Working within the Service Department, you will provide vital administrative support, ensuring systems are kept up to date and helping the team deliver an excellent service to customers. This is a varied and fast-paced role that would suit someone who enjoys organisation, problem-solving, and working collaboratively with colleagues.

Key Responsibilities

• Maintaining and updating company systems accurately.
• Providing administrative support to the Service Team.
• Managing customer enquiries and assisting with service-related queries.
• Processing orders and customer requests.
• Booking service appointments and scheduling work.
• Raising customer quotations and ordering spare parts.
• Updating equipment and customer records.
• Chasing outstanding orders and supporting the timely dispatch of goods.
• Providing cover for other members of the administration team during holidays and absences. [Job Descri...in Support | Word]

About You

• Has previous administration experience.
• Has strong customer service skills.
• Possesses excellent attention to detail.
• Is organised and able to manage their own workload effectively.
• Enjoys working as part of a team.
• Has strong communication skills and a proactive approach.
• Experience using ERP systems would be advantageous but is not essential.